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Our bcu Retirement Savings Account is being discontinued

If you have any questions or need more information, please call our Contact Centre on 1300 228 228.


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Important update: Closure of the bcu Retirement Savings Account

After careful consideration and following a detailed review of the Retirement Savings Account (RSA) and where it fits in the superannuation market, we have made the decision to discontinue the RSA offered by bcu.


What this means for you if you are in the CONTRIBUTION phase

If you are in the contribution phase of the product you will no longer be able to make contributions to your RSA after 20 May 2022.

Unless you arrange for the balance (if you have one) of your RSA to be transferred to an alternative superannuation provider by 10 June 2022, your account may be transferred to the Australian Taxation Office (ATO).

What this means for you if you are in the PENSION phase

If you are in the pension phase of the product we strongly encourage you to consider whether there is an alternative superannuation provider that meets your needs before 10 June 2022. Alternatively, if you meet a condition of release you may choose to withdraw your funds rather than having them rolled over to another provider.

Any accounts that have not been transferred to an alternative provider or withdrawn by 10 June 2022 may be transferred to the Australian Taxation Office (ATO). The ATO will hold your funds in your name and will actively seek to consolidate your transferred RSA balance with any other active superannuation accounts you may hold. They may contact you as part of this process.


To help you make this decision we recommend you visit moneysmart.gov.au or seek independent financial advice. An independent financial advisor will tailor advice to your circumstances. 

Once you have identified an alternative superannuation provider, your new provider can make a Rollover Request. This request will come directly to us and it will be processed within 5 business days.

For current Retirement Savings Account holders

Access your bcu RSA details here:

RSA access


You can:

  • view and print transactions
  • download statements
  • update contact and TFN details
  • access super calculators
  • download RSA forms
  • sign up to receive bcu RSA eStatements

Forms and information:

  • RSA payment request
    Hand your completed form into your nearest bcu or scan and email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • RSA transfer authority
    Hand your completed form into your nearest bcu or scan and email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • RSA Death Benefit Nomination form
  • Notice of Compliance
  • RSA Product Disclosure Statement

Important information for first-time users

Click the RSA access button above to access and manage your bcu RSA.

Please use your RSA Member Number as your User ID. Your password is your date of birth, entered in the following format, DDMMYY.( E.g. if you were born on the February 1, 1950, you would enter 010250.) The site will automatically prompt you to change your password when you log in for the first time.

New passwords must:

  • Be a minimum of 5 and a maximum of 30 characters.
  • Contain at least one (1) lowercase letter
  • Contain at least one (1) upper case letter
  • Contain at least one (1) numeric character

You can not use the same characters in sequence and special characters are not permitted. For more information or for assistance please contact bcu on 1300 228 228.

Important information


bcu RSA online conditions of use

    The following conditions of use apply to your use of the RSA website, which is managed by a third-party provider. By logging on to the website, you agree to the following conditions of use:

    • To access information, you must log in using the User ID and password that will be supplied to you either prior to your first use of the website or at other times. You may not use your iBank User ID and password to access this site.
    • You are responsible for keeping your User ID and password safe and confidential - you must not disclose them to anyone.
    • We will give access to your information to any person who uses your User ID and password.
    • You must tell us immediately if you suspect that any other person has gained access to your User ID or password, or that they have been lost or stolen. We will then issue you with new access details.
    • While every effort will be made to rectify any interruptions to access, bcu is not responsible for any delays or interruptions to accessing your RSA details online. We are not liable to you for any loss or inconvenience you suffer as a consequence of your not being able to access the website nor are we responsible for the content of any information that is obtained from the site.
    • We will use all reasonable endeavours to ensure that the information available from the website is accurate and up to date but we give no warranty to that effect.
    • These terms and conditions are supplemental to the terms and conditions that apply to your bcu RSA, including the terms and conditions that apply to your access to our internet banking site.