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Alerts offer an avenue for our customers to receive up to date information about transactions and events relating to their product/s via email, SMS or bcu iBank.

Stay in control of your finances with alerts and notifications by getting notified when you’ve been paid, when your credit card repayment is due or if your account balance is getting low.

You can set up alerts in BCU iBank or the BCU Bank app for your nominated accounts, balances and transactions. Alerts are free of charge.

You can register for alerts in BCU iBank or the app, under Alert Settings, and nominate to receive alerts via SMS, email or if using the Bank App you can nominate push notifications.

Once registered for alerts, you can set up the following notifications:

  • When your account balance is outside a nominated range e.g. a minimum balance
  • When your loan or credit card payment is due
  • When your loan or credit card payment is overdue
  • When your account is overdrawn
  • A regular account balance alert - e.g. daily, weekly or on pay day
  • Notification of a card transaction such as ATM, EFTPOS or payWave  
  • When you’ve received a direct credit, such as your pay or other income
  • When a direct debit has been processed

Your alert will be sent as soon as reasonably practicable after the event that triggers the alert. You can also set a timeframe within which you want to receive alerts - for example, if you don’t want to receive notifications through the night.

Alerts can be changed or cancelled online through BCU iBank or the BCU Bank app at any time.

To ensure you continue to receive selected alerts, remember to make sure your contact details are correct and up to date. Should your details change please contact us on 1300 228 228 or visit your nearest BCU branch.

Remember, alerts will often contain personal information so you should ensure access to your electronic address or equipment is securely restricted.