Contact us
Get in touch with us in a way that suits you.
Online
Web messaging
Select the webchat or messaging icon at the bottom of any page to contact us, and we'll get back to you during business hours.
Secure mail
To message us using our digital banking channels, simply log into BCU iBank and go to Services > Secure Mail, or access the main menu once logged into the BCU Bank app and go to Contact us > Secure mail. One of our staff will reply to your message during business hours, and you'll be able to see their response the next time you log in.
Online enquiry
Submit your general enquiry online
Compliments and complaints
Write to us
PO Box 1563, Coffs Harbour, NSW 2450
Call us
Monday - Friday, 8:00am - 6:00pm (AEDT)
Saturday, 9:00am - 1:00pm (AEDT)
General enquiries
+61 2 5646 5900 (from overseas)
Lost or stolen cards
1300 228 228
+61 2 6560 7491 (from overseas)
Lost or stolen cards can also be reported and replaced in the BCU Bank app by selecting 'Manage cards' from the main menu.
Card fraud
Business hours
1300 228 228
+61 2 8299 9534
(from overseas)
After hours
1300 705 750
+61 2 8299 9534
(from overseas)
National Relay Service
If you are deaf, or have a hearing or speech impairment, the National Relay Service can help you speak with us over the phone. Just call and ask for BCU on 1300 228 228.
We're here for you.
Financial hardship support
If you are struggling financially or are worried about your current financial position, we encourage you to contact us as soon as possible to discuss your situation.
Get in touch with one of our home lenders
We know your time is precious, that's why our home lenders can work around your schedule. Book an appointment in one of our 18 branches, over video call, or we can come to you at work or at home.