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Contact us

Get in touch with us in a way that suits you.


Web messaging

Select the webchat or messaging icon at the bottom of any page to contact us, and we'll get back to you during business hours.

Online enquiry

Submit your general enquiry online


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Compliments and complaints

Tell us what you think

Write to us

PO Box 1563, Coffs Harbour, NSW 2450

Call us

Monday - Friday, 8:00am - 6:00pm

General enquiries

1300 228 228

+61 2 5646 5900 (from overseas)

Lost or stolen cards

1300 228 228

+61 2 6560 7491 (from overseas)

Lost or stolen cards can also be reported and replaced in the bcu Connect App by selecting 'Manage cards' from the main menu.

National Relay Service

If you are deaf, or have a hearing or speech impairment, the National Relay Service can help you speak with us over the phone. Just call and ask for bcu on 1300 228 228.

Find us

Find us

Find your closest branch or ATM

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Download the bcu Connect App

Available on the App Store

Get it on Google Play


We're here for you.

Flood relief support

If you have been impacted by the recent flooding in South East Queensland and New South Wales, please know that we are here to support you.

More information on SEQ and NSW flood support


Financial hardship support

If you are struggling financially or are worried about your current financial position, we encourage you to contact us as soon as possible to discuss your situation.

More information on financial hardship support


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Get in touch with one of our home lenders

We know your time is precious, that's why our home lenders can work around your schedule. Book an appointment in one of our 21 branches, over video call, or we can come to you at work or at home.

Meet the team

Important information

Target Market Determinations (TMD)

A TMD is a document which describes who a product is likely appropriate for, and how the product may be distributed. A copy of any of our TMDs is available on request. To obtain a TMD for a product you can message or email us, call 1300 228 228, or visit your local branch.