Security measures protecting your account

Your security is as important to us as it is to you. That's why we have comprehensive security measures in place to help protect your personal information and accounts from unauthorised access at BCU Bank.

While we do what we can to help prevent unauthorised access to your accounts and personal information, there are a few things you can do to protect yourself against scams and fraud.

It is a common misconception that banks and financial institutions have insurance against fraud and scam losses. Unfortunately, once money has been transferred to a scammer, it is extremely difficult to recover – especially if you have authorised the transaction. That's why it's critical you always employ good online security practices and remain scam aware.

Scam and security alerts
Scammers are getting smarter – stay informed about the latest scams and know what to look out for.
View the latest scam alerts

Protect yourself and your money

Common scams

Scams come in many shapes and sizes. Learn more about common scams, and what to look out for.

Learn about scams

Staying safe online

There are several things you can do to keep your personal information safe when you’re using the internet.

Read about how to stay safe online

Secure transactions

Learn more about card security, transaction monitoring, and how Visa Secure helps protect your transactions.

Learn about transacting securely

Warning signs of a scam

You receive an unsolicited offer that comes out of the blue.
It sounds too good to be true.
There are promises of low effort and no risk, but big rewards.
You’re asked for personal information (eg. bank details or passwords).
There is a sense of urgency, or a time-limit for what you’re asked to do.
A business or organisation you usually trust contacts you in an unusual way or asks you to do something they usually wouldn’t.

Protect yourself from scams

Scammers and fraudsters are becoming increasingly sophisticated in their attempts to get your money or your personal details, so you should always be catious.

Remember, BCU Bank will never call and ask you to confirm your account details – this includes your account number, current balance or any internet banking passwords.

We will occasionally get in touch with you to let you know about any of our products or services that we think may be of interest to you. If we do contact you, we may be required to identify you to ensure that we do not disclose any personal information to anyone but yourself. If you're concerned about the legitimacy of a phone call you have received claiming to be from BCU Bank, please ask the consultant for their name and advise you will call back via our contact centre on 1300 228 228. This way, you can be sure you're speaking with BCU Bank and not an individual attempting to gain access to your accounts.

Helpful links

Australian Cyber Security Centre (ACSC) – Report a cyber incident
The Australian Government's central reporting repository for all cybercrime incidents. Your report will be referred to the appropriate police jurisdiction for assessment. Please note that not all matters will be investigated by law enforcement.
Scamwatch
Scamwatch is a government run website run by the Australian Competition and Consumer Commission (ACCC). It provides information on how to recognise, avoid and report scams.
My Credit File
If you have concerns about someone potentially obtaining credit in your name, Equifax provide a free credit report service.
MoneySmart
The MoneySmart website was created by ASIC to provide free information, guidance and online tools to allow people to be better informed when making financial decisions.
Microsoft
Microsoft provides great tips on how to protect your computer, protect yourself and protect your family from online scams and attacks.
Apple – Tips for keeping your Apple devices safe
Tips to recognise and avoid scams, protect your Apple ID, and keep your devices secure.