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Claims

Are you ready to make a claim?
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Your policy number

This can be found on the front of your policy document.

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Your contact details

Please provide them exactly as they appear on your policy.

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Details of any relevant people

We'll need the information of anyone involved in the claim.

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Any relevant documents

Such as letters, notices or court documents.

We're here to help.

To make a claim, contact our insurance partners at CGU on 13 24 80.

Whether you're making a claim or just have a question, agents are available 24/7 to support you.


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Building and Contents claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim or if your property requires urgent repairs.

Note: Report theft and vandalism to the police, and keep a copy of their report.

 

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Car and Motorcycle claims

  • Note down details including the name, address and registration number of the other people and vehicles involved, the date and location of the incident/loss, and take photos of the accident.
  • Call us on 13 24 80, 24/7 to make a claim.

Note: If your car has been stolen or vandalised, inform the police and keep a copy of their report details.

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Landlord Building and Contents claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim or if your property requires urgent repairs.

Note: Report theft and vandalism to the police, and keep a copy of their report.

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Boat claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim.

Note: If your boat has been stolen or vandalised, inform the police and keep a copy of their report details.

caravan outline in speech bubble

Caravan claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call us on 13 24 80, 24/7 to make a claim.

Note: If your caravan has been stolen or vandalised, inform the police and keep a copy of their report details.

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Travel claims

  • Note down or obtain any information regarding the incident, including documentation, any damage or loss and take photos of the damage if relevant.
  • Depending on your location, call us on 13 24 80 (Australia) or +61 3 9601 8222 (overseas) 24/7 to make a claim.

Note: Required documentation could include original medical or dental reports, lodged reports regarding luggage loss, receipts, tickets and confirmation letters for cancellations etc.

Claim tips

You can help the claims process by:

  • Taking photos of damage to your property
  • Keeping damaged property and items so we can inspect and assess the damage if required
  • Getting in touch with us as soon as possible to make a claim

Important information


    Police & Nurses Limited (bcu) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701 acts under its own AFSL and under an agreement with the insurer Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance. Any advice given is general only and does not take into account your personal objectives, financial situation or needs. Consider the Target Market Determination (TMD) and relevant Product Disclosure Statement (PDS), available here and Target Market Determinations (TMD) to see if the product is right for you.