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Insurance claims

Are you ready to make a claim?

To help speed up the claims process, please have the following ready when you call:

Your policy number

This can be found on the front of your policy document.

Details of any relevant people

We'll need the information of anyone involved in the claim.

Your contact details

Please provide them exactly as they appear on your policy.^

Any relevant documents

Such as letters, notices or court documents.

Building and Contents claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call 13 24 80, 24/7, or visit the CGU Insurance claims page to make a claim or if your property requires urgent repairs.

Note: Report theft and vandalism to the police, and keep a copy of their report.

Car and Motorcycle claims

  • Note down details including the name, address and registration number of the other people and vehicles involved, the date and location of the incident/loss, and take photos of the accident.
  • Call 13 24 80, 24/7, or visit the CGU Insurance claims page to make a claim.

Note: If your car has been stolen or vandalised, inform the police and keep a copy of their report details.

Landlord Building and Contents claim

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call 13 24 80, 24/7 to make a claim or if your property requires urgent repairs.

Note: Report theft and vandalism to the police, and keep a copy of their report.

Boat claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call 13 24 80, 24/7 to make a claim.

Note: If your boat has been stolen or vandalised, inform the police and keep a copy of their report details.

Caravan claims

  • Note down any details of the incident, including any damage or loss and take photos of the damage.
  • Call 13 24 80, 24/7 to make a claim.

Note: If your caravan has been stolen or vandalised, inform the police and keep a copy of their report details.

Travel claims

  • Note down or obtain any information regarding the incident, including documentation, any damage or loss and take photos of the damage if relevant.
  • Depending on your location, call 13 24 80 (Australia) or +61 2 8895 0698 (overseas) 24/7 to make a claim.

Note: Required documentation could include original medical or dental reports, lodged reports regarding luggage loss, receipts, tickets and confirmation letters for cancellations etc.

Claim tips

You can help the claims process by:

Taking photos

Take photos of the damage to your property.

Keeping damaged property

If it is safe to do so, keep any damaged property and items so CGU can inspect and assess the damage if required.

Getting in touch

Get in touch with CGU as soon as possible so they can help you make a claim.

Important information

*Underwriting criteria, policy terms, conditions, limits and exclusions apply. Please see the Product Disclosure Statement for full details.

Police & Nurses Limited (BCU Bank) ABN 69 087 651 876 AFSL 240701 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722, AFSL 227681. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement and Target Market Determinations (TMDs).

^If your contact details need updating, please let us know and we will update them accordingly.