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bcu iBank for all your online banking

bcu iBank has a fantastic new look and feel, and a range of new features to make your internet banking easier. With bcu iBank accessible on all eligible devices – desktop, tablet and smart phones - you can access all the features of online banking any time of day or night.

Instant virtual cards

Instant virtual cards

Replace your lost or stolen card immediately with virtual cards

new account

Open a new account

Open a new deposit account within minutes with instant card access

secure mail

Secure mail

Message the team, or send us a form or document securely from bcu iBank

International payments

International payments

Send money to an overseas account any time of the day or night

bcu iBank allows you to manage your finances from home, work or when you’re on the move

Everyday banking

  • Transfer money between your accounts or to any bank in Australia
  • Pay with Osko using a PayID for funds to be received within minutes
  • Create, modify or cancel scheduled and recurring payments
  • Pay bills online using BPAY
  • Check your account balances and recent transaction history

All your banking in one place

  • View and manage your eStatements
  • Activate, lock, cancel or replace your card using card controls
  • View your important card details
  • Request transaction limit changes
  • Transfer money overseas
  • Open a new account in minutes
  • Transact on two to sign accounts with Payment Approvals

Other helpful services

  • Create a PayID using your mobile number or email, to receive payments faster
  • Change or reset your bcu iBank password
  • Set up alerts for credits, direct debits and due payments
  • Personalise your accounts by giving them nicknames
  • Send bulk payments though Batch Payments
  • Update your contact details

Safe & secure online banking

bcu iBank uses security codes which are a convenient authentication service that give an additional layer of protection for your online banking through bcu iBank. Once registered you’ll be asked to enter a code when making certain payments e.g. payments to a new external payee, making a batch payment, changing your password and changing your contact details. Security codes can be delivered to you using 2FA SMS or via the VIP Access App or token.

More information about security

Helpful how-to videos


Frequently asked questions

Get started

To register for Secure SMS codes, when you log into bcu iBank go to Services > Register Secure SMS.  

You will need to have a valid mobile phone number on record with bcu.

You will also be prompted to register for Secure SMS if you are attempting a transaction which requires the additional level of authentication.  

If you know your existing password you can change it using bcu iBank by going to Settings > Change Password.

If you have forgotten your bcu iBank password, you can reset from the bcu iBank login page > Reset Your Password. 

If you require any assistance please call 1300 228 228 or visit your local store and one of our friendly team will also be happy to assist.

 

 

To register the VIP Access App or a Physical token to generate Secure codes for bcu iBank, you must first be registered for Secure SMS, and then you can register a Security Token. You can download the VIP Access App from the App Store for iOS or Google Play for Android.

Once you’ve downloaded the VIP Access App, you can register your token in bcu iBank by going to Services > Register Token

Once registered your App/Token will be your primary method of generating Secure codes until you deregister the service. 

To register to use bcu iBank our internet banking service, please call 1300 228 228 or visit your local store and one of our friendly team will be happy to assist.

For business and non personal accounts any person requiring access to bcu iBank will need to become a bcu member. 

 

Manage your cards

You can replace a lost or stolen card in bcu iBank or the bcu Connect app.

After logging into go to Manage cards and Select the card you wish to report as lost or stolen. Follow the on screen prompts to order a replacement card. 

Alternatively, please call 1300 228 228 or visit your local store and one of our friendly team will be happy to assist.

Card Controls allows you to block certain card transaction types and helps you keep your card(s) safe.

Login to bcu iBank or the bcu Connect app and go to Manage Cards > Card Controls.

You can block the following card transactions for both Australian (domestic) and/or international transactions:

  • Tap and go (payWave)
  • In store purchases
  • Online purchases
  • ATM withdrawals

If you don't have access to bcu iBank please contact us on 1300 228 228 or visit one of our stores for assistance. 

To change your card PIN, please log in to bcu iBank and go to Services > Manage Cards or in the bcu Connect app go to Manage Cards.

Select the card you need to change the PIN for and follow the instructions on the screen.

Alternatively, if you have forgotten your existing card PIN, please visit a store and one of our friendly team will be happy to assist.

If you've misplaced your card you can place a temporary lock on your card while you look for it. The temporary lock can be applied in bcu iBank or the bcu Connect app and will restrict all transactions on your card, except for regular recurring withdrawals such as direct debits.

To put a temporary lock on your card, go to Manage Cards > Card Controls.

Alternatively, you can contact us on 1300 228 228 or visit one of our stores for further assistance.

You can activate a new card i bcu iBank or the bcu Connect App.

Once logged in to bcu iBank go to Services > Manage Cards. If you are using the bcu Connect App, go to Manage cards form the main menu.

•    Select your card 
•    Activate your card as prompted
•    Use Card Controls to allow/block card transaction types as required

Alternatively, please call 1300 228 228 or visit your local store and one of our friendly team will be happy to assist.

Make payments

You can transfer money to another bcu membership in bcu iBank or the bcu Connect App.

bcu Connect App

From the main menu go to Pay > Pay Someone. Select or search for an existing payee or select New Payee.

bcu iBank
Go to Transfer/Pay > Pay Someone. Select or search for an existing payee or select Someone new > New Payee > Account.

You will need to enter the bcu BSB 533-000,  the recipients account name and account number. Funds sent to another bcu membership should be received within minutes.

 

 

 

 

You can send money to an external account at any financial institution within Australia.

bcu Connect App

From the main menu go to Pay > Pay Someone. Select or search for an existing payee or select New Payee.

bcu iBank
Go to Transfer/Pay > Pay Someone. Select or search for an existing payee or select Someone new > New Payee > Account.

Enter the account name, BSB and account number of the recipient, and follow the screen prompts. 
 
If the recipient bank is part of the NPP network the funds will sent via Osko and be received within minutes. Otherwise the payment will be sent via direct entry and will be received within 24 to 48 hours.

 

 

Registering a PayID is easy. You can register a PayID on a mobile phone number or email address through the bcu Connect App or in bcu iBank

bcu Connect app
Go to Pay > Manage PayID and follow the prompts.

bcu iBank
Go to Accounts > Manage PayIDs and follow the prompts

You will need to nominate a mobile phone number or email address that you want to link your account to. You will receive a confirmation SMS or email to complete your registration.

If you want to register an ABN as a PayID, please contact us on 1300 228 228 or visit us in store.

You can make a payment to the PayID of an intended recipient in bcu iBank or bcu Connect.

 A PayID can be a phone number, email address or ABN that the recipient has registered on their account.

bcu Connect app
Log in to the bcu Connect app and go to Pay > Pay someone > New payee > PayID and follow the prompts 

bcu iBank
Log in to bcu iBank and go to Transfer/Pay > Pay Someone > Someone new > To PayID and follow the prompts.

PayID payments are paid via Osko, meaning they will arrive faster.

You can transfer money to an overseas account via Western Union using either the bcu Connect app or bcu iBank.

Firstly, you'll need to register your account for International transfers. To do this, please call us on 1300 228 228, or message us via Secure Mail.

Once your account is registered, you will need the following information to make the transfer; 

  • Transfer amount and required currency 
  • Purpose of payment
  • Beneficiary details including name and full street address
  • Bank sort code/SWIFT address/chips/routing number
  • Beneficiary account number
  • IBAN (this is mandatory for transfers sent to the United Kingdom or European Union)
  • Bank name
  • Full bank address (full street address is mandatory)
  • Special instructions (if any)

Money sent by electronic transfer may take up to four working days to arrive at the overseas destination (excluding time differences). The exchange rate is calculated at the time of processing. International transfers can also be arranged at your local store.

Manage your accounts

You can update your contact details, including your email address, Australian residential or postal address, in bcu iBank or the bcu Connect app.

bcu Connect app
Go to Settings > Address Details or Contact Details and follow the prompts.

bcu iBank
Go to Settings >Contact Details or Address details and follow the prompts.

To change your mobile phone number or an overseas address you will need to visit us in store or call 1300 228 228,  

You can set up bcu Alerts in iBank or the bcu Connect App for your nominated accounts, balances and transactions.

bcu Connect app
Once logged in, go to Settings > Alerts and choose the method  to receive your alerts - SMS. email or push notifications.

Once your settings are saved you can use the toggles to define which alerts you would like to receive.

bcu iBank
Once logged in, go to Services > Alerts > Alert settings to select alert method and scheduling.

Once saved go to Create Alert where you can set up alerts on your accounts, card or membership.

Alerts are free of charge. 

You can set up email notifications (also known as Receipts) for transactions made through the bcu Connect App or bcu IBank

You will need to do this in bcu iBank by going to Settings > Receipts. Select the transactions you want to receive confirmation of via an email, and save your changes. 

Remember to check your email address is correct under Settings > Contact details.

 

 

You can register for eStatements via either bcu iBank or the bcu Connect app.

bcu Connect app
Once logged in go to Accounts > Manage eStatements. Select the option to register for eStatements and review and accept the terms and conditions.

bcu iBank
Once logged in go to Services > Manage eStatements. Select the option Register for eStatements and review and accept the terms and conditions. 

You can request to increase your online transfer limit increased in either bcu iBank or via the bcu Connect app.

Once logged in, go to Settings > Transaction Limits and request your new limit.

Your request for a limit increase will be processed within four business hours. You'll receive a notification when your limit has been updated.

Please be aware that limit increases are permanent, however you can reduce it anytime following the steps above. Limit decreases are processed immediately.