mobile-header

Pay Anyone FAQs

Pay Anyone allows you to send payments to mobile numbers and email addresses. If payment is made to a mobile number then the payee will receive a payment notification via a text message and if payment is made to an email address then the payee will receive a payment notification via an email. The payment notification will instruct the payee to obtain the Collection Code from the payer and go to the colleciton site at www.bcu.com.au/collect where the payee will enter the Collection Code, payment details and details of the account they wish the payment to go to. Payment will then be made to the nominated account within 1 - 2 business days.

For more information please see the video tutorials which can be accessed from within Mobile Banking.

Nothing, the correct amount must be entered for the payment to be collected.

If the payment notification goes to the incorrect person they cannot collect the payment unless you have also provided them with the collection code. You may delete the payment by going to 'Uncollected Payments', selecting the payment and selecting 'Delete'. The funds will then be credited back to your account and you may make another payment to the correct mobile number or email. It is up to you to ensure that the mobile number or email is correct.

If you send a payment to an invalid mobile number or email address the payment will appear process but the notification will not be sent. It is up to you to ensure that the mobile number or email address is valid. You may delete the payment by going to 'Uncollected Payments', selecting the payment and selecting 'Delete'. The funds will then be credited back to your account and you may make another payment to the correct mobile number or email.

Yes, you may collect a Pay Anyone payment on a PC by going to www.bcu.com.au/collect.

No, there is no fee for making or collecting a Pay Anyone payment.

If the payee does not collect a Pay Anyone payment within 14 days then it will be canceled and the funds will be credited back to your account.

General Mobile Banking FAQs

Mobile Banking is a wireless internet based service that allows you to do your banking safely and conveniently on your mobile phone.

Mobile Banking is available to all bcu customers who are registered for Internet Banking (iBank). You don't need any additional registration.

To access Mobile Banking simply go to http://www.bcu.com.au from your mobile device, select the iBank login button then on the proceeding page select the Mobile Banking login option.

If you are not registered for Internet Banking, please contact bcu on 1300 228 228 during business hours.

bcu Mobile Banking provides the following popular features:

  • Review your account information, balances and transaction history
  • Make transfers between your own accounts or external transfer to any bank account within Australia
  • Pay bills with BPAY
  • Make payments via mobile phone number and email with Pay Anyone
  • View and approve Pending Authorisations
  • Schedule and maintain future and recurring transfers and payments
  • View and maintain Personal Payees
  • View interest earned or incurred on your accounts
  • Update your personal details

Internal payment function is not available on the Mobile Banking platform and as such only external type payees are accessible.

If you would like to make a transfer to another bcu account you will need to create a new payee on Mobile Banking. This can be done in the Transfer section; select the ‘To’ dropdown, then the ‘Pay New’ option.

All new payees set up via Mobile Banking will be created as an external payee which will prompt you to enter in the BSB (533 000) and the membership number followed by the product type (eg 123456S3).

There are no charges for using the Mobile Banking service. Your current internet and mobile phone providers' normal charges will apply.

bcu Mobile Banking provides all the security of standard iBank including enhanced security by using a Security Token. You should adhere to the same security principles as you would with standard internet banking. More information on internet security information is available here.

In these cases, please contact bcu on 1300 228 228 to obtain a temporary password.

No it should provide the quickest possible mobile experience.  If you are experiencing slow download – it could possibly be network traffic or your internet service provider.

If you are unable to access the internet through your mobile phone you should contact your mobile phone provider or the manufacturer’s technical support.

For security reasons, the Mobile Banking session will become inactive after 10 minutes of inactivity.  Simply log in again.

Yes, you may modify or delete existing payees or billers by going to 'Personal Payees' in the 'More' section.

Yes, you may modify or delete future-dated payments by going to 'Future Payments' in the 'More' section.

You cannot change your daily payment limit through Mobile Banking. Instead, please contact bcu on 1300 228 228.

Yes. Please be aware that your mobile service provide may charge you extra for using data when overseas and these can be costly. Please contact your mobile service provider for further information.

Yes, you can still continue to use iBank service on your device if you prefer.

If you were not able to get your question answered here or you have other questions, please contact bcu on 1300 228 228.

bcu Mobile Banking requires that your web browser accepts cookies (small text files located on your device, and used by web browsers to store and retrieve small amounts of data, enabling your device to interact with web applications). It may be the case that your web browser is set to not accept cookies.

To enable cookies on iOS devices, please do the following.

On iPhone and iPad devices running iOS6

  • Select ‘Settings’
  • Select ‘Safari’
  • Select ‘Accept cookies’
  • Select ‘From visited’

On iPhone and iPad running iOS7

  • Select ‘Settings’
  • Select ‘Safari’
  • Select ‘Block cookies’
  • Select ‘From third parties and advertisers’

To enable cookies on Android devices, please do the following.

  • Open Android Internet browser
  • Open browser menu
  • Select ‘Settings’
  • Select ‘Privacy and security’
  • Enable ‘Accept cookies’