Contact us
Get in touch
General enquiries
Call us
8am to 6pm Monday to Friday AEDT
9am to 1pm Saturday AEDT
1300 228 228
+61 2 5646 5900 (from overseas)
Lost or stolen cards
During business hours
1300 228 228
+61 2 5646 5900 (from overseas)
After hours
1800 648 027
+61 2 8299 9101 (from overseas)
You can also report a lost or stolen card 24/7 using internet banking or the BCU Bank app. Just log in, select 'Manage cards' and follow the prompts.
Report card fraud
During business hours
1300 228 228
+61 2 8299 9534 (from overseas)
After hours
1300 705 750
+61 2 8299 9534
(from overseas)
Financial hardship
We’re here to help support you. If you’re struggling financially or worried about your financial position, please reach out to our Credit Management team on 1300 591 276.
Security and scams
We take your security seriously. While we have measures in place to help protect you, staying vigilant is important. If you spot any unusual activity on your account, please let us know right away.
Let us know what you think
We’re all about being the best we can be at BCU Bank, and your feedback helps lead us on the right path! Whether it's applause-worthy or a call for improvement, we're all ears.
National Relay Service (NRS)
If you are deaf, or have a hearing or speech impairment, the NRS can help you speak with us over the phone. Just call 133 677 and ask for "BCU Bank".
Translation services
If you’d prefer to communicate in a language other than English, we offer a free on-demand translation service. When calling us or visiting a branch, please let a team member know if an interpreter would be helpful and advise us of your preferred language.
Secure messaging
Whether you want to get in touch or need to send us a document, you can contact us securely via internet banking or the BCU Bank app. Send us a message when it suits you and our team will get back to you during business hours. You’ll be able to read their response the next time you log in.
To message us using internet banking:
- Log in to internet banking.
- Go to the 'Services' menu.
- Select 'Secure Mail'.
To message us using the mobile app:
- Log in to the BCU Bank app.
- Go to the 'Contact us' menu.
- Select 'Secure Mai'.
Find a branch
Sometimes you just want to have a chat face-to-face. Visit any of our branches and find out more about what it’s like to be a part of a customer-owned bank.
To ensure the safety and privacy of our staff, customers, and visitors, we kindly ask that no cameras or recording devices be used within our branches.
