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Helping our members when they need it most

COVID-19 Support

We continue to closely monitor the COVID-19 situation across Australia to ensure the safety and well-being of our staff, members and communities. We understand this is an uncertain and difficult time for members who may also be experiencing personal and financial challenges.

We're here to help.

If you are struggling financially or are worried about your current financial position, and are concerned that you might experience difficulties meeting your loan repayments, please call us as soon as possible 1300 228 228.

You may be eligible for Financial Hardship Assistance or other support.

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Working together to protect our community

We are continuing to monitor the COVID-19 virus situation carefully to deploy all possible precautionary measures for the wellbeing of our staff, members, and communities.

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COVID-19 frequently asked questions

Find out the answers to the questions we're currently being asked around COVID-19.

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Important things you should know

    Comparison Rate calculated on a loan amount of $150,000 over a term of 25 years based on monthly repayments. These rates are for secured loans only. WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different Comparison Rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the Comparison Rate but may influence the cost of the loan.