The quickest way to report your card as lost or stolen is via the BCU Bank app or internet banking.
To report your card as lost or stolen:
- Log in to internet banking or the mobile app, and go to Manage Cards.
- Select the card you need to report as lost or stolen and follow the prompts to cancel your card.
If you have an eligible card, you can reorder a new card at the same time which can then be added to your digital wallet. You'll be able to use this until your new card arrives in the mail.
Alternatively you can call us on 1300 228 228 or visit your local branch and we'll be happy to help.
Outside business hours?
To report a card as lost or stolen outside of business hours, please call 1800 648 027, or if you're overseas call +61 2 8299 9101.