Visa Debit card

To activate your new card, log in to internet banking and go to Services > Manage Cards, or in the mobile app go to Manage Cards then follow the on screen prompts.

• Select your card
• Activate your card as prompted
• Use card controls to allow or block card transaction types as required

Alternatively call 1300 228 228 or visit your local branch and one of our friendly team will be happy to assist.

You can set up your digital wallet to access your funds straight away - for example, if you order a new card, or in the event your card is ever lost or stolen and needs to be replaced.

Below you'll find step by step instructions on how to add your digital card to your digital wallet using the BCU Bank mobile app.

1. Login to your mobile app and from the menu select Manage cards.
2. Select enable for the card you wish to add to your Digital Wallet.
3. Select Add.
4. Confirm you are adding your card to your digital wallet.
5. Your mobile device will establish a connection with the bank to add your card.
6. Read and accept the terms and conditions.
7. Your device will now configure your card for use.
8. Complete the verification steps to validate you are authorised to add your card to your mobile device.
9. You will receive a text message with your activation code.
10. Your card is all set up for use and can now be accessed using the wallet feature on your phone and the payWave function at any eftpos terminal.

Adding your BCU Bank Visa Debit card via the mobile app will limit your card to the Visa network for purchases. If you prefer to use your card on the eftpos network, you will need to set up your digital wallet using your device's Wallet app. See our digital wallets page for more information.

Still unsure? Contact us on 1300 228 228 or visit your nearest branch and we'll help you get started.

You can change your card PIN in the mobile app or internet banking.

• In internet banking go to Services > Manage Cards.
• In the mobile app go to Manage Cards, then follow the on screen prompts.

Alternatively, if you have forgotten your existing PIN, please visit your local branch with your identification, and one of our friendly team will be happy to assist.

The quickest way to report your card as lost or stolen is via the BCU Bank app or internet banking.

To report your card as lost or stolen:

• Log in to internet banking or the mobile app, and go to Manage Cards.
• Select the card you need to report as lost or stolen and follow the prompts to cancel your card.

If you have an eligible card, you can reorder a new card at the same time which can then be added to your digital wallet. You'll be able to use this until your new card arrives in the mail.

Alternatively you can call us on 1300 228 228 or visit your local branch and we'll be happy to help.

Outside business hours?

To report a card as lost or stolen outside of business hours, please call 1800 648 027, or if you're overseas call +61 2 8299 9101.