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Security Codes

What are Security Codes?

Security codes are a convenient authentication service that gives an additional layer of protection to your bcu internet banking. Once registered you will be prompted to enter a code when making payments to new external payees, making batch payments, changing your password and changing your contact details.

Register for SMS Security Codes in 6 steps

1.

Login to iBank

using your member number and password.

2.

Select ‘Other’

from the menu options.

3.

Select ‘Security option’

from the menu options.

4.

Select ‘Request’ button

for SMS security codes.

5.

Select the mobile number

that you want SMS security codes to be sent to.*

6.

Click on the ‘Request’ button.

Your registration is now complete!

* If the number you want SMS security codes to be sent to does not appear in the list, please click on the ‘Contact details’ button and add the mobile number, then click on the ‘Update’ button. You will then return to the Request SMS security codes page. Please proceed to step 6.

Updating your mobile number

To ensure a high level of protection for your accounts you must call bcu on 1300 228 228 to change the mobile number nominated for SMS Security Codes or change to a security token.

Frequently Asked Questions

A: The only way to change your mobile number once you have set it up to receive your SMS security codes is to visit in-store or call us on 1300 228 228, once the bcu staff member has successfully identified you they can change your mobile number and re-register you for SMS Security Codes to your new mobile number. This process ensures a high level of protection for your accounts.

A: Most people have their mobile phone handy at all times, rather than a token that can be lost, become faulty or not be readily available if you are out & about and need to transfer funds. SMS security codes give you the mobility most people are looking for in their busy lives.

A: Recent changes to the bcu Connect App means that you can now use the Symantec’s VIP Access app to receive your security code when using the bcu Connect app. The Symantec VIP Access app can be used instead of a physical token.

A: If bcu does not have your current mobile phone number to send you a SMS security code when you complete a high risk transaction, you will not be able to complete the transaction. If you have an old mobile phone number in the system you will need to visit in-store or call 1300 228 228. Once the bcu staff member has successfully identified you they can change your mobile number and re-register you for SMS Security Codes to your new mobile number.

A: If you don’t have access to a reliable mobile phone service we are able to offer a secure token that you are able to use when you complete a high risk transaction. Please visit in-store or call 1300 228 228 to discuss your options and apply for a token.

A: If you travel overseas regularly we would recommend that you get a security token. You can order these through iBank or visit us in-store. We offer a physical token or alternatively if you don’t want a physical token you can register for a token in iBank and download the Symantec VIP Access app. The VIP Access app works in the same way as a physical token, except that it is on your mobile device.

A: bcu has reviewed it’s security code system, to improve security while also reducing the inconvenience for our members in having to enter a security code when completing activities such as checking account balances.

A: You will now only be asked for the security code for the following activities:

  • When you create or modify an external transfer personal payee
  • When you create or modify a BPAY personal payee
  • When you process an external transfer to a new payee
  • When you process a BPAY to a new payee
  • When you update an existing recurring BPAY payment
  • When you schedule an external transfer batch
  • When you schedule a BPAY batch
  • When you change your iBank password
  • When you change your contact details

A: You will not need to enter a security code for the following activities:

  • When you check your account balances
  • When you process internal transfers
  • When you process a transfer (internal or external) to an established personal payee
  • When you process a BPAY to an established personal payee

A: When completing a transaction on a two to sign account in iBank that will trigger Security Codes, there are two options.

Read the special FAQ for two to sign security codes.