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Internet security

How to protect your computer, your access details and your business from online scams, viruses and fraud when using bcu iBank.

Using bcu iBank

  • Keep your computer or device operating system and applications up to date with the latest updates and security patches.
  • Install reputable antivirus and firewall protection on your computer or device and regularly update it.
  • Never allow anyone you don’t know to install remote access software such as Team Viewer or LogMeIn on your device over the phone.
  • Check your transaction history and statements often to make sure all transactions have been authorised by you. If you suspect that any transactions have taken place without your authorisation, please contact bcu on 1300 228 228.
  • Always access bcu iBank by typing the address into the browser (www.bcu.com.au). Never log on by clicking a link embedded in an email.
  • Confirm that your data is encrypted by looking for the padlock symbol on the top left of the browser window, next to the address bar. bcu uses a DigiCert digital certifaicate for encryption which you can verify by selecting the padlock symbol.
  • When you have finished using bcu iBank always log out and close the web browser windows.
  • Beware of any windows that 'pop up' during an bcu iBank session and be cautious if it directs you to another website which then requests your member identification or password.

Protect your access details

  • Avoid using passwords or PINs (Personal Identification Numbers) that are relevant to your personal situation. Passwords with telephone numbers, postcodes, your name, the name of a close relative and dates of birth are simple for criminals to trace. Instead, create passwords with letters and numbers that cannot be easily attributed to you.
  • Always memorise your password or PIN and do not write it down or store it on your computer. You are responsible for keeping this information confidential.
  • Change your password regularly and don't use the same password for other online accounts such as your email or App Store.
  • We will never send you an unsolicited email asking you for your PIN or your personal details.
  • Check your transaction history and statements often to make sure all transactions have been authorised by you. If you suspect that any transactions have taken place without your authorisation, please contact bcu on 1300 228 228.

Worried someone knows your access details?

If your access code or password is stolen or you think someone else may know your personal information, please follow these steps.

  • If your access code relates to use of bcu iBank, immediately login to bcu iBank and change your access code.
  • If your access code relates to a card, notify bcu as soon as possible.