Our current automated phone banking provider is ceasing services in Australia on 30 November 2024.
This means BCU Bank customers will no longer be able to access automated phone banking services, including balance enquiries or transfer money between their own accounts from this date.
If you are an automated phone banking user, we understand that the removal of this service may impact how you do your banking, and we’re here to support you to move to an alternative way to bank.
Alternative ways to bank
You will no longer be able to use automated phone banking from 1 December. It’s important to set up an alternative way to do your banking prior to this date.
BCU Bank offers a wide range of banking services including internet banking, the BCU Bank app, and Bank@Post. Our contact centre will remain available via 1300 228 228 to assist you with your banking needs.
Internet banking
Our internet banking platform is a simple and secure way to manage your everyday banking. Best accessed on a desktop computer, you can check your account balance, transfer money to anyone using their BSB and bank account number, or pay a bill using BPAY®.
Learn more about internet bankingBCU Bank app
The BCU Bank app is easy to use, secure and gives you access to all your banking on the go using your mobile device. You can make payments to banks in Australia, check your account balance, and paying bills using BPAY®.
Lean more about our banking appBank@Post
You can pay your bills via Bank@Post at select Australia Post locations.
Our branch network and contact centre
We understand not everyone uses the internet, so our team are available to help you find a banking solution that meets your needs. Visit us in person at your local branch or give us a call on 1300 228 228.
Find your local branchFAQs
Why is automated phone banking ceasing?
Our current automated phone banking supplier is ending their service in Australia on 30 November 2024. Our contact centre will remain available via 1300 228 228 to assist you with your banking needs.
Will you be replacing the automated phone banking service?
We have thoroughly reviewed replacement options for the system, however, there are no viable options that meet our requirements.
How are you communicating this change to customers who use the service?
Customers currently registered for automated phone banking will be contacted letter to provide information on the removal of the service and to outline the alternative banking options available. Our branch and contact centre teams will provide additional support to help our most impacted customers transition to an alternative way to bank.
I’m not computer savvy, what are my banking options?
We’re committed to helping you adjust to this change and have a dedicated team available to support you. If you need support to set up internet banking, the BCU Bank app, or find an alternative way to do your banking, please call us on 1300 228 228 or visit your local branch.
How do I find out more?
We’re here to help. If you have any further questions, feedback or want to discuss alternative ways to pay, please call us on 1300 228 228, chat to us online, email mail@bcu.com.au, or visit your local branch.