What you need to know about the mymo app closure

We regularly review our products and services to make sure they continue to meet customer needs. After reviewing mymo usage and its long-term sustainability, we’ve made the difficult decision to discontinue the service.

You do not need to do anything. Unless you have already ended your data-sharing arrangement, all mymo Open Banking data-sharing arrangements will automatically end when mymo closes on 16 December 2026. Customers retain their Consumer Data Rights privacy rights, including rights relating to deletion and complaints.

This change only affects mymo. Your accounts, cards, payments, Internet Banking, BCU Bank app and other banking services will continue as normal.

mymo uses Open Banking, which forms part of Australia’s Consumer Data Right, to bring information from accounts you have chosen to connect into one place. When you connect an account from another participating bank, you authorise that bank to securely share the banking information you select for a certain period.

mymo can’t make transactions, withdraw money or control accounts you hold with another bank. The information is used to provide mymo’s connected accounts information, budgeting, and financial insights features.

Unless you have already ended your data-sharing arrangement, the Open Banking data-sharing arrangements will automatically end, and the app will not receive new data from any connected accounts when mymo closes on 16 December 2026. You do not need to do anything.

Ending the data-sharing arrangement does not prevent you from establishing a new Open Banking arrangement with another accredited provider in the future.

You will not be able to access budgeting insights, spending analysis, financial reports, and other in-app information once the app is decommissioned.

The app does not have the option to export budgeting insights, spending reports, or historical analysis data.

Customers can continue to access budgeting and financial planning calculators available on our website.

Customers who wish to use Open Banking can also explore budgeting and money management services available in the market. Before choosing a service, we encourage you to consider its features, terms and conditions, and privacy practices to determine whether it meets your needs.

We do not endorse or guarantee any third-party products or services.

Unless you have already ended your data-sharing arrangement, the Open Banking data-sharing arrangements will automatically end, and no new banking information will be collected through them when mymo closes on 16 December 2026.

Data previously shared through Open Banking for this service will be deleted in accordance with our Consumer Data Right Policy, Privacy Policy and applicable legal and regulatory requirements.

Customers can contact the support team via:

• Email: mymo_support@bcu.com.au
• Phone: 1300 228 228
• Visit your local branch