Life events and support

We understand life doesn’t always go to plan, and sometimes you need some extra care to help you get back on track. When life events happen that affect your financial wellbeing or access to banking services, we’re here to help. 

Help managing your banking

If you or someone you care about needs help managing their banking, you may be able to nominate someone you trust by setting up an Authority to Operate or Power of Attorney. These arrangements allow someone to help manage banking when needed, in situations like:

Problem gambling support

If problem gambling is affecting you or someone close to you, help is available. You can take steps to protect your finances and limit the impact of gambling, including: 

• Set up card controls in the mobile app or internet banking to limit how you can use your card (for example, blocking online purchases).
• Reduce your credit card limit to help avoid using credit to fund gambling.
• Protect joint funds by setting joint accounts to two-to-sign so you're not risking shared funds.
• Remove redraw access so any in-advance loan payments can't be used for gambling.
• Register with Betstop, the national self-exclusion register that removes you from Australian licensed online and phone betting services.

External gambling support services

Free and confidential support is available from the following services:

• National Debt Helpline — 1800 007 007
  A free, independent service offering confidential financial counselling to help you manage debt, understand your options, and plan your next steps. Available by phone or webchat.
• National Gambling Helpline — 1800 858 858 (24/7)
  Free, professional, and confidential support for anyone affected by gambling. Speak with a trained counsellor for advice and guidance.
• Gambling Help Online (24/7)
  Free online support for anyone affected by gambling. Access counselling via webchat, self-help tools, and practical strategies to help you regain control.