Financial assistance
We know that money matters aren't always simple, but we have a dedicated team and a range of helpful tools to help support and guide you. Whether you're experiencing financial challenges, having trouble with your repayments, or looking to learn more about managing your finances, you can count on us to have your back.
Financial hardship
If you're having trouble managing your finances and are worried about making your loan or credit card repayments, we're here to help.
Your Financial Wellness
Your Financial Wellness is a free online tool designed to help you take control of your financial situation confidently.
Other helpful resources
Whether you need extra support, financial guidance, or help understanding your options, these services and resources may also help.
- National Debt Helpline — 1800 007 007
A free, independent service offering confidential financial counselling to help you manage debt, understand your options, and plan your next steps. Available by phone or webchat. - The Small Business Debt Helpline — 1800 413 828
A not-for-profit organisation that provides free, independent, and confidential advice for small business owners facing financial difficulty. - MoneySmart
A government-run website providing clear information and guidance to help you manage money, reduce debt, and make confident financial decisions. - CreditSmart
Information about Comprehensive Credit Reporting and how financial hardship support may be reflected in your credit report.
Because we're here to help
Talk to the team
Got a question? Call us on 1300 228 228, pop into your local branch, or chat to us online.
Find your local branch
You’ll find us from Tweed Heads to Port Macquarie – drop in and say hi!
Get answers online
Check out our how-to guides, search our FAQs, and find support services.
You may also be interested in:
Three steps to better financial wellbeing
With just a few small changes to the way you manage your money, you can make a big difference to your current and future financial wellbeing.
Why you need an emergency fund
If unexpected situations arise and you’re unprepared, it can be a real struggle to bounce back without a financial safety net.
Understanding financial stress
Financial stress can look different for everyone, but generally it relates to any stress you might feel because of a financial situation. Read more.