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Request a call back

If you need extra support or can’t contact us by phone, you can request a call back. Just provide a few details and we’ll get in touch.

We aim to return your call within 4 business hours, or at a time that suits you where possible. If we can’t reach you, we’ll try again or contact you another way.

Thanks — we’ve received your call-back request.

One of our team will attempt to contact you within 4 business hours or at your preferred time where possible.

Are you a customer of BCU Bank?
You can find your member number in the mobile app or on your VISA Debit card.
Mobile or landline phone number
What is your preferred call back time?

We will use the information we collect about you to respond to your enquiry in accordance with our Privacy Policy.

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Need immediate help?

If you feel unsafe or are in immediate danger, please call emergency services on 000.

If you’re experiencing emotional distress or a personal crisis, you can contact Lifeline on 13 11 14 or visit Lifeline for support.

For fraud, account security, or immediate financial risk, contact us directly on 1300 228 228.