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Accessible banking

Banking should be simple and accessible for everyone

At BCU, we’re committed to making banking easier to access and use. Whether you need support managing your accounts, prefer different ways to bank, or want someone you trust to help you manage your money, there are options available to support you.

Our communities are diverse, and so are the needs of the people within them. Whether you’re Aboriginal or Torres Strait Islander, were born overseas, live with disability or neurodiversity, are part of the LGBTQIA+ community, or just want extra support with your finances, we’re here to help you feel confident and in control.

We’re proud to support our customers at every stage of life. By listening and learning, we continue to improve the way we support accessibility, inclusion, and financial wellbeing – so you can bank in a way that works for you.

Account access & authorities

Ways to allow someone you trust to help manage your banking if you need support now or in the future.

Power of Attorney

Understand how a Power of Attorney works and how it can help someone manage your finances if you lose capacity.

Digital banking

Learn how to use the BCU Bank app and internet banking to manage your money safely and conveniently.

Accessibility

Tools and services designed to make banking easier to access and use, whatever your needs.

Your Financial Wellness

A free online tool designed to help you take control of your financial situation and build confidence with money.

Banking should be something everyone can do with ease and confidence. We’re committed to making our services inclusive so every member of our community can manage their money in a way that works for them.

Andrew Hadley Chief Executive Officer

Financial assistance

If you're experiencing financial difficulty, struggling with repayments, or wanting to further your financial education, we have a team and tools that can help.

Budgeting app

Our mymo app allows you to view all your accounts, across all your financial institutions in one place, making it easier than ever to manage your money,

Community

As a customer-owned organisation, we’re passionate about supporting our communities and giving back.