How can I make purchases without using cash?

With the recent changes to the way businesses are now trading, many retailers are no longer accepting cash payments. Steering away from cash is a good way to limit the transmission of potentially harmful disease in these times, but what about shopping for essential items and paying bills?

We want to encourage members to use one of the alternatives below to continue shopping safely.

Visa Debit card – Tap and pay

One of the quickest ways to make a payment with your card is to use the Tap and Pay (Visa PayWave) feature on your card.

To make a payment, simply hold your card next to the reader after the cashier processes your order and wait for the beep. For purchases over $100, you’ll need to enter your PIN.

To set up Tap and Pay:

  • The PayWave functionality is not automatically activated when cards are issued. Members will need to complete one transaction by inserting the card into a merchant terminal and selecting the Credit option. Once that one transaction has been completed, PayWave will be activated.

If you do not have a Visa Debit Card, please contact us to order a card today on 1300 228 228.

Paying bills 

Most bills can be paid online now, meaning you can manage your bills wherever you are without needing to go into a branch or to a Post Office.

Using BCU iBank or the BCU Bank app:

  • Complete an electronic transfer to a BSB and Account number
  • Complete a BPAY using the biller code and customer reference number found on your bill.

If you must visit a BCU branch or Post Office:

  • Continue to follow social distancing guidelines, and use your cards to make a payment, as outlined in the previous section.

Please speak to one of our team if you need any assistance with setting up BCU iBank or using BPay.

Other transactions

Did you know you can do most of your banking online using BCU iBank or the BCU Bank app?

Here are some other common banking services that can be managed at the touch of a button:

In-Branch Service

Alternate Options

BCU iBank

BCU Bank app

Call Centre

1300 228 228


Transfer funds internally or externally to another bank

Pay a BPay Bill

Card management
(lost, stolen, holds)

Activate Card

Change Card PIN

Renewal or changes to a term deposit

International transactions

Loan redraw

Cash Withdrawals

If you still need cash for any reason, you can make fee free withdrawals at any BCU or major bank ATM.

If you need help with any of our cards or setting up your BCU Bank app or BCU iBank, call us on 1300 228 228.

Important information

Banking and Credit products issued by Police & Nurses Limited (BCU) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701. Any advice does not take into account your objectives, financial situation or needs. Read the relevant Product Terms and Condition, before acquiring this product in considering and deciding whether it is right for you. The Target Market Determination (TMD) for products is available on request. Lending criteria, terms & conditions, fees & charges apply.