Fraud Monitoring Systems
In line with our commitment to protecting our members from fraud, BCU Bank has a range of security measures and monitoring in place.
Transaction monitoring
In addition to our other security measures, we monitor the following transactions 24 hours a day, seven days a week:
- Visa Credit card and Visa Debit card transactions
- Online transactions through BCU iBank and the BCU Bank app
Although fraud monitoring for Visa Credit card, Debit card and online transactions operates 24 hours a day, our external fraud detection unit will only contact members between the hours of 7am to 10pm (AEST).
Where transaction monitoring identifies a transaction that requires your confirmation, our fraud department will contact you via phone or SMS detailing the transaction in question. You will be asked about the transaction and need to confirm it as genuine or unauthorised. You may be asked to reply Y or N to the SMS or in some cases you will be asked to call us back.
If you receive a text message requesting you call back in regards to a transaction on your account, please contact our fraud department on 1300 705 750 to discuss the details of the payment.
You should be wary of unsolicited calls supposedly from your financial institution. Should you have concerns about who you are speaking with, do not provide any banking or personal information and hang up immediately. You should then advise our Contact Centre on 1300 228 228 and they will be able to confirm if the call you received was from the BCU fraud department.
If you’re planning on travelling overseas and you'll likely be transacting on your BCU accounts while you’re away, just let us know before you go so that we can make sure your funds are not held up while away. You can do this in the BCU Bank app or by contacting us.
Visa Secure
When you shop online, it’s important to know that your transactions are secure. To ensure your security, BCU Visa Credit cards and Visa Debit cards are equipped with protection from Visa Secure.
Visa Secure provides members with an additional layer of protection when purchasing goods and services online through participating Visa Secure merchants.
