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Your security is key

Card safety

Cards bring convenience to our banking and by following a few simple tips, you can keep your personal banking details safe.

Visa Secure

Visa Secure provides bcu members with an additional layer of protection when purchasing goods and services online through participating Visa Secure merchants.

When you make a purchase online with a participating merchant your transaction will be assessed to determine if a second level of verification is required. If it is determined that additional verification is necessary you will be required to either enter a security code sent to the mobile number that you have registered with bcu, or to authenticate the transaction by providing bcu membership details. Once verified as correct, the transaction will be finalised.

Visa Secure helps prevent people using your details without your permission. And it’s good for retailers who want to make sure their customers are protected.

bcu want to make sure that it’s really you making the purchase before we authorise the payment. After all, nobody would expect to take cash out of an ATM without using their PIN. We want to give you the same high standards of protection on the internet as well.

Find out more about Visa Secure

Frequently asked questions

Please call the lost or stolen card number 1800 621 199 (in Australia) or +61 2 9959 7686 (from overseas) immediately.

Visa Secure is a service provided by Visa, bcu and 3-D Secure which provides a secure experience for online shoppers when purchasing goods on online through participating merchants. Visa Secure is an easy to use service that helps increase both cardholder and merchant confidence in internet purchases and reduces disputes and fraudulent activity related to the use of Visa debit and credit cards.

If you are registered for internet banking and have Security Codes (SMS or token) you are able to make changes to your contact details. This will be updated with our Visa Secure provider within 15 minutes to allow you to complete the transaction.

If you are not registered for internet banking and/or Security Codes (SMS or token) you are not able to complete transactions that require additional verification without assistance from bcu. Please visit us in-store or call 1300 228 228 during business hours. We apologise for the inconvenience and value your online security.