Support during natural disasters

If you’ve been impacted by a natural disaster – such as a bushfire, flood, cyclone, or severe storm – we may be able to help.

We understand that natural disasters can put sudden pressure on you and your finances. If you need support during this time, we may be able to help with emergency banking support and financial hardship assistance.

How we may be able to help

The assistance available can vary depending on your situation, but may include:

Emergency access to funds

We may be able to help with emergency access to funds, including in situations where cards or identification have been lost.

Early access to term deposits

If you have money in a term deposit, you may be able to access it early and without penalties.

Urgent card replacement

We can help arrange for you to receive a replacement card as quickly as possible.

Financial hardship support

If you’re experiencing financial difficulty due to a natural disaster, repayment relief options may be available.

Government support information

When possible, we can help direct you to available government support and assistance programs.

Financial hardship assistance

If you're worried about keeping up with your repayments after you’ve experienced a natural disaster, please contact us as soon as possible. Our team will work with you to understand your situation and discuss the support options that may be available. Support may include:

Repayment flexibility

We may be able to offer some flexibility with your scheduled repayments.

Temporary payment arrangements

Short-term support to help you manage your repayments during a difficult period.

Loan term extensions

Extending the term of your loan can help lower your monthly repayments over a longer period.

Learn more about financial hardship

Helpful articles and support

How to recover from a financial setback

It can feel overwhelming when the bills continue to come in. Here are seven steps to take if you need to get your finances back on track:

3 min read • 04 Dec 2020

Understanding financial stress

Financial stress can look different for everyone, but generally it relates to any stress you might feel because of a financial situation.

2 min read • 09 Oct 2024

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