Skip to main content

Why am I not getting my Secure SMS message?

There are a few reasons you might not receive your Secure SMS code. Your number could be blocked, recently changed or ported, or there may be delays with your telecommunications network.

If you’re having trouble getting SMS codes, try turning your phone off for five minutes and then turning it back on.

Still not receiving codes? Contact us on 1300 228 228 for further assistance.