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How do I switch to digital letters?

Digital letters are a way you can receive your communications from BCU Bank. Instead of receiving your letters by post, we will send you communications to your nominated email address.

To keep your information safe and secure, any PDF attached will be password protected. Instructions for your password will be provided on the email that is sent to you with your digital letter.

Most service letters can be sent as a digital letter. This includes missed payment or overdrawn account advice, changes to your credit card or home loan accounts and service letters. Occasionally, there may be exceptions where we are required to send your letter via post.

How to set up for digital letters?

If you don’t have access to eStatements already, you’ll need to set this up via Internet Banking, the BCU Bank mobile app, by calling us on 1300 228 228 or visiting one of our local branches.

Internet banking:

  • Go to ‘Services’, then ‘Manage eStatements’
  • Select the option ‘Register for eStatements’
  • Review and accept the terms and conditions

Mobile app:

  • Go to the menu and select ‘Accounts’, then ‘Manage eStatements’
  • Select the option ‘Register for eStatements’
  • Review and accept the terms and conditions

You will start to receive eStatements and digital letters via your nominated email address.

If you have a joint account only the primary account holder will receive digital letters.  And you can switch back to receiving paper-based letters at any time. However, by opting out of receiving paper-based letters you will also be opting out of receiving eStatements.

If you would like to learn more about the benefits of receiving digital letters, or would like help in setting them up, call our friendly team on 1300 228 228 or visit your local branch.