If you're new to BCU Bank, you’ll need to have valid identification – and in some cases, extra supporting documents – before you can open an account.
Opening an account online
If you’re opening an account online, you’ll need to provide two forms of ID from the following:
NSW or QLD driver licence
Australian passport
Green Medicare card
You’ll also need access to a mobile phone with a camera so we can verify your identity.
Opening an account in a branch
If you're opening an account in person, one form of photo ID can be used. You can use either:
An Australian driver's licence
An Australian or foreign passport
Alternative ID options
If you’re not a permanent resident or just don’t have photo ID, you can still open an account in a branch by providing:
One primary document, and
One secondary document
Accepted primary and secondary ID documents
Primary documents with a photograph
- Australian passport (current, or expired within the last two years)
- Foreign passport (current)
- Australian driver’s licence (current)
- Proof of age card (issued by an Australian State or Territory)
- Australian ImmiCard (current)
Primary documents without a photograph
- Australian birth certificate or extract
- Foreign birth certificate
- Australian citizenship certificate
- Foreign citizenship certificate
- Concession card (e.g. Commonwealth Seniors Health Card, Pensioner Concession Card, or Health Care Card)
Secondary documents
- Centrelink card (current)
- Letter or notice from the Australian Taxation Office (less than 12 months old)
- Letter or notice from a local government authority or utility provider (less than 12 months old)
Please note: If your documents are in a language other than English, you’ll also need to provide an English translation. The translation must be prepared by an accredited translator. You can find one on the NAATI website.
Temporary residents
If you’re a temporary resident (such as on a student or working visa), you may still be able to open an account. Your visa must have at least 12 months remaining at the time you apply, and we’ll need to verify your visa details. Applications are assessed on a case-by-case basis.
Children under 18
If a child doesn’t have photo ID, we can also accept the following (in addition to a birth certificate):
- A letter from a school principal (issued within the last 3 months, confirming the child’s full name and date of birth)
- A current student ID card (showing full name, photo, and date of birth)
Need help?
We accept either original documents or certified copies. If you’re unsure of what documents to bring, get in touch – we’re happy to guide you through it.