Thanks for your enquiry about a mistaken internet payment.
We'll kick off an investigation and notify you of the outcome to your enquiry within 30 business days from the date your claim was lodged.
If you have any questions or require further information you can call us on 1300 228 228.
You may also be interested in:
Digital wallets
Leave your wallet behind and enjoy the convenience, security and simplicity of making contactless payments using just your phone.
Visa Debit card
Purchase in-store, online, or on your travels and withdraw cash from any atmx or major bank ATM in Australia for free, with a BCU Bank Visa Debit card.
International payments
BCU Bank allows you to quickly and easily send money overseas, or receive money from an overseas account, View the steps you need to take.