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Digital letters frequently asked questions

Digital letters are a new way you can receive your letter communications from BCU. Instead of receiving letter communications from us via regular mail, we will send an email to your nominated email address with an encrypted PDF attachment.

If you would like to learn more about the benefits of receiving digital letters, call our friendly Contact Centre team members on 1300 228 228 or visit one of our local branches today.

Members who have currently opted-in to receive eStatements will automatically be switched to digital letters on 9 March 2023.

If you don’t have access to eStatements already, you’ll need to set this up via BCU iBank, by calling us on 1300 228 228 or visiting one of our local branches.

To register for eStatements through BCU iBank:

  • Go to ‘Services’, then ‘Manage eStatements’
  • Select the option ‘Register for eStatements’
  • Review and accept the terms and conditions

You will start to receive eStatements and digital letters via your nominated email address.

Our friendly team can resend letters to you via post or email. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it., call us on 1300 228 228, or message us on our online messaging platform on the BCU website. 

Our friendly team can resend your letters to you via post. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it., call us on 1300 228 228, or message us on our online messaging platform on the BCU website. 

Login to BCU iBank or the BCU Connect App to manage your details or contact us on 1300 228 228

Yes, there will be no change to the look and feel of your letters.

Only the nominated primary account holder will receive digital letters.

You can switch back to paper-based letters at any time. However, by opting out of receiving paper-based letters you will also be opting out of receiving eStatements.

Once we make the switch back to paper-based letters, you will commence receiving statements and letters by post.

To make the change back to paper-based letters, you will need to log in to BCU iBank, once you’re logged in, you’ll need to deregister to receive eStatements:

  • Go to ‘Services’, then ‘Manage eStatements’
  • Select the option ‘Deregister for eStatements’
  • Select 'Save'

You will now be opted out of receiving both eStatements and digital letters and commence receiving your statements and letters by post.

You can also call us on 1300 228 228 or visit your local branch to deregister.