If your business is experiencing financial difficulty and you're concerned about meeting your loan repayments or other financial obligations with BCU Bank, please get in touch with us as soon as possible.
If you have a Relationship Manager, please contact them directly to discuss your situation and the support that may be available.
Find your Relationship ManagerIf you don’t have a Relationship Manager, you can contact our Credit Management team directly on 1300 228 228. They're available Monday to Friday, 8:30am to 5:00pm AEDT.
Alternatively, you can get in touch with them in the following ways:
Online: Complete the online Financial Hardship Assistance form
Email: financialhardship@bcu.com.au
Mail: Attn: Financial Hardship Assistance, Credit Management, BCU, PO Box 1563, Coffs Harbour, NSW 2450