BCU Bank subscribes to an external dispute resolution scheme (EDR) provided by the Australian Financial Complaints Authority (AFCA).
AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
AFCA defines a small business as an organisation with less than 100 employees. If you are unsure if your business is considered a small business or want more information, contact AFCA as follows:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001