Whilst we will always attempt to provide assistance to those that are experiencing genuine financial difficulty, we may not always be able to provide this assistance, for a variety of reasons.
Should you disagree with a decision made by BCU, or wish to make a complaint in relation to your request for hardship, you can utilise BCU's internal dispute resolution (IDR) process by calling our Contact Centre on 1300 228 228 and requesting to speak with the Member Advocate, on:
Email: member.engagement@bcu.com.au
Mail: Attn: Member Advocate, BCU
PO Box 1563 Coffs Harbour, NSW 2450