Many of Smartpay’s merchants have found that their customers are accepting of a minimal surcharge. Surcharges are now commonplace in may industries such as hospitality, beauty services, automotive and professional services. Countertop signage is provided in your welcome kit and available on the Smartpay website, and the terminal clearly indicates the surcharge on the screen.
If a customer does not want to pay the surcharge, you can elect to bypass this on the terminal. Smartpay will deduct the surcharge amount from your settlement amount.