In the menu, click Transfer/Pay > Batch Payment, then select the Failed tab.
• Expand the menu for the failed batch
• Click on view/edit
• Each of the failed payments will display, including a reason for failure
If you have registered for email receipts, an email will have been sent to advise the status of all the Batch Payments.
You can rerun a failed payment from a batch.
- Click Transfer/Pay > Batch Payment, then select the Failed tab.
- Locate the failed batch, and click on the expander.
- Click on Redo Failed.
- A message will appear advising that only the previously failed payments will be re-processed.
- Click Yes to proceed or No to cancel