Skip to main content

Due to planned maintenance, internet banking and our mobile app will be unavailable from 2:10am through to 7:10am, Sunday, 15 June, AEST. We apologise for any inconvenience.

How to identify failed transactions within a batch?

In the menu, click Transfer/Pay > Batch Payment, then select the Failed tab.
•    Expand the menu for the failed batch
•    Click on view/edit
•    Each of the failed payments will display, including a reason for failure
If you have registered for email receipts, an email will have been sent to advise the status of all the Batch Payments.

You can rerun a failed payment from a batch.

  1. Click Transfer/Pay > Batch Payment, then select the Failed tab.
  2. Locate the failed batch, and click on the expander.
  3. Click on Redo Failed.
  4. A message will appear advising that only the previously failed payments will be re-processed.
  5. Click Yes to proceed or No to cancel