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New South Wales and Queensland mask requirements

bcu continues to closely monitor the COVID-19 virus situation carefully to identify and deploy all possible precautionary measures for the wellbeing of our staff, members, and communities. 

We ask that all visitors to our locations please bring their mask and adhere to capacity limits and social distancing requirements. If you do forget your mask, a member of our team will be able to provide one for you to ensure we’re keeping everyone safe.

If you have an exemption to not wear a mask in public, we please ask that you bring the relevant documentation to show that you have an exemption. This may include a medical letter or certification. If you have an exemption, you may remain in the branch without a mask and we will continue to ask that you maintain the required 1.5 metres away from others and if in a branch, stay behind the Perspex screen.

Thank you to all our members, visitors and team for helping us to keep our community safe.


Branch closures

Currently all branches are open during COVID-19 restrictions. If you are required to visit a branch, please make sure to check opening hours beforehand. 


Banking alternatives

Members can visit our website to learn how to conduct their banking online and our Contact Centre staff can also assist with your enquiries by calling 1300 228 228 8am - 6pm Monday to Friday.

Members are also reminded they have access to Bank@Post services via Australia Post outlets using their bcu card & PIN as well as our network of ATMs which are listed here.

We also urge our members to visit the Federal Government’s Health website for the latest information about the COVID-19 virus and it’s impacts in our areas.

We will continue to provide updates to any further changes or measures as appropriate.

Please see below some alternatives to in-branch transactions. Should you need any assistance, our Contact Centre team can guide you through:

Popular in-branch transactions

Alternate options

Transfer funds either internally or externally to another bank

Internet Banking or Mobile App

Renewal or changes to a term deposit

SecureMail through Internet Banking or Contact Centre

Card management (lost, stolen, holds, change PIN)

Internet Banking, Mobile App or Contact Centre

International transactions

Internet Banking

Loan redraw

Internet Banking

Cash withdrawals

All major banks offer fee-free ATMs across Australia

We will continue to provide updates to any further changes or measures as appropriate.


If you are suffering from financial hardship

It's likely that this situation will put financial pressure on some of our members. If you are worried about your current financial position, please call the Contact Centre on 1300 228 228 for more information.