Customers are reminded to stay alert to scams. Following the global Microsoft 365 and Outlook email disruption, scammers may try to take advantage of the situation to target customers.
With email services disrupted, scammers may turn to vishing (voice phishing), using phone calls, including robocalls (automated phone calls), to trick people into sharing personal or sensitive information.
A quick reminder: things we’ll never ask you to do
To help protect your accounts, please remember that we’ll never ask you to do any of the following – even if the request appears to come from our fraud or security teams:
- Transfer money to another account
- Share your passwords, including your internet banking password
- Share a security code sent by SMS, token, or the mobile app
- Provide us with access to your device
- Login to internet banking while using screen-sharing or remote access tool
Always be cautious when sharing personal or sensitive information, especially with people or organisations you don't know, haven't verified, or that have contacted you unexpectedly. If you're unsure who you're dealing with, contact the organisation directly using a phone number or website you know is genuine.