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We're updating our terms and conditions

We’re updating many of our personal banking terms and conditions to make them fairer, clearer, and more transparent.

These changes ensure you have access to information about how we make decisions that impact you, and on what grounds we can make any future changes to our product terms and conditions.

These changes will take effect between 11 to 16 October 2023 and will be applied across many of our terms and conditions.

There will be no change to your products or services or the way you bank with us from these changes. 

We encourage you to review the below frequently asked questions (FAQs) and the updated terms and conditions to understand how the changes impact you.


Why are you making changes to your terms and conditions?

We are updating our terms and conditions to provide you with clearer and more transparent information about how we operate, how we make decisions that may impact our members, and to address new laws and regulations.

When will the changes be effective?

Changes to your terms and conditions will commence from Wednesday 11 October 2023 and will be completed by Monday 16 October 2023.

What are the key changes in the updated terms and conditions?

Some of the key changes include variations to address new Australian Government laws, reflect data security changes made to our processes, or to better explain new or improved product features.