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Important changes to Park Beach Plaza branch

The Park Beach Plaza branch is permanently closing on Friday 27 October 2023.

As a customer-owned bank, we frequently review our banking channels to ensure we are delivering value and benefit to our members.

We have decided to reallocate our investment in the Park Beach Plaza branch to other areas of our BCU operations. We are pleased to confirm there will be no forced redundancies and all affected employees will be offered redeployment within BCU.

While the physical branch is closing, we are committed to minimising inconvenience and providing you with a range of alternative ways to bank close to home.

Here’s how you can continue to bank close to home with BCU:

Branches close to home

Coffs Central

   Shop 52, Coffs Central Shopping Centre, 35 Harbour Drive, Coffs Harbour.

   2.4km from Park Beach Plaza BCU Bank branch.

Find out more


   Shop 25, Toormina Gardens, 5 Toormina Rd, Toormina.

   10.1km from Park Beach Plaza BCU Bank branch.

Find out more

Alternative ways to bank close to home

Online banking

A range of services are available via the BCU Bank app and BCU iBank internet banking.

Phone banking via the BCU call centre

The BCU team are here to support you and can be contacted directly on 1300 228 228.

Our call centre is open Monday–Friday from 8:00am–6:00pm and Saturday from 9am–1pm.


All fees will continue to be waived at Bank@Post. Members can complete a range of transactions through Bank@Post, including cash and cheque deposits.

Other ways to bank

More members than ever are embracing new technologies to make their everyday banking easier. Here are some of the many convenient ways you can continue to bank with BCU.

 Service  BCU iBank internet banking BCU Bank app Phone banking Bank@Post
 Cash withdraw free no no no yes
 Cash deposit no no no yes
 Set up BCU iBank/iBank support no no yes no
 Update contact details yes yes yes no
 Order replacement card yes yes yes no
 BPAY bill payment yes yes yes no
 Transfer between your accounts yes yes yes no
 External transfers yes yes yes no
 Check account balance yes yes yes no
 Deposit a cheque no no no yes