The Park Beach Plaza branch is permanently closing on Friday 27 October 2023.
As a customer-owned bank, we frequently review our banking channels to ensure we are delivering value and benefit to our members.
We have decided to reallocate our investment in the Park Beach Plaza branch to other areas of our BCU operations. We are pleased to confirm there will be no forced redundancies and all affected employees will be offered redeployment within BCU.
While the physical branch is closing, we are committed to minimising inconvenience and providing you with a range of alternative ways to bank close to home.
Here’s how you can continue to bank close to home with BCU:
Branches close to home
Coffs Central
Shop 52, Coffs Central Shopping Centre, 35 Harbour Drive, Coffs Harbour.
2.4km from Park Beach Plaza BCU Bank branch.
Toormina
Shop 25, Toormina Gardens, 5 Toormina Rd, Toormina.
10.1km from Park Beach Plaza BCU Bank branch.
Alternative ways to bank close to home
Online banking
A range of services are available via the BCU Bank app and BCU iBank internet banking.
Phone banking via the BCU call centre
The BCU team are here to support you and can be contacted directly on 1300 228 228.
Our call centre is open Monday–Friday from 8:00am–6:00pm and Saturday from 9am–1pm.
Bank@Post
All fees will continue to be waived at Bank@Post. Members can complete a range of transactions through Bank@Post, including cash and cheque deposits.
Other ways to bank
More members than ever are embracing new technologies to make their everyday banking easier. Here are some of the many convenient ways you can continue to bank with BCU.
| Service | BCU iBank internet banking | BCU Bank app | Phone banking | Bank@Post |
| Cash withdraw free |  |
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| Cash deposit | |
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| Set up BCU iBank/iBank support | |
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| Update contact details | |
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| Order replacement card | |
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| BPAY bill payment | |
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| Transfer between your accounts | |
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| External transfers | |
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| Check account balance | |
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| Deposit a cheque | |
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