BCU Bank Logo

Search www.bcu.com.au

Bush Fire Information

bcu recognises the difficulties that our members may be facing during this time of emergency.

The safety and welfare of our Staff and Members is our number one priority as we continue to work with our Members across the affected regions to provide support where we can.

Government relief options as well as details of the bcu Bushfire Relief Package are as follows:

External Support Links

General Relief Information for Members to assist those affected by the bushfires in NSW.

Emergency Accommodation:

Up to 7 days emergency accommodation can be provided by the NSW Govt Disaster Welfare. Register for assistance at an official evacuation centre

Disaster Recovery Payment:

$1,000.00 for eligible persons via Centrelink. Apply by phoning 180 22 66


Disaster Recovery Allowance:

13 week payment for eligible persons who’s income has been affected by a disaster (i.e. farmers).

Apply by phoning 180 22 66


Crisis Payment:

One off crisis payment is available via Centrelink for those experiencing financial hardship due to a crisis. You must apply within 7 days of the crisis via phone or in a service centre.


Disaster Welfare Grants:

If you aren’t insured Disaster Welfare Grants are available which can help with replacing appliances or buildings.

Apply by phoning Disaster Welfare Services: 1800 018 444.


We hope our Members remain safe during these challenging times.


bcu Bushfire Relief Package

In addition to the above Government Disaster Relief options, bcu encourages affected members to contact bcu to discuss eligibility for the bcu bushfire relief package.

The bcu Bushfire Relief Package includes:

  • Assistance with home and personal loan repayments;
  • Waiving early redemption costs for term deposits;
  • Waiving establishment fees for personal loans.

For members who hold an insurance policy through bcu or Allianz, please contact the claims hotline on 1300 555 030.

If you require any assistance, please don’t hesitate to contact us on 1300 228 228 (8am-6pm Mon-Fri). We’re stronger together.