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PayTo frequently asked questions

When you agree to setup a PayTo agreement with a merchant, for example Netflix (the party who is asking for authorisation to debit your account), they will create the PayTo agreement through their financial institution and you will be notified by email requesting approval of the PayTo agreement.

You can find your PayTo agreements by clicking on the Transfer / Pay menu in BCU iBank.

Screenshot of BCU iBank, showing that PayTo Agreements can be found under the Transfer/Pay menu item in BCU iBank

PayTo is a modern, digital alternative to the current direct debit system. It’s faster, more flexible and gives you more control over payments you have authorised to come out of your bank account.

All existing direct debits will remain in place until the merchant informs you that it will be replaced with a PayTo agreement.

  • BCU Access Account
  • Advantage Saver
  • BCU Business Saver
  • BCU Business Basic Access
  • Mortgage Offset Saver
  • Classic Credit Card

You can find your PayTo agreements in BCU iBank under Transfer / Pay.

All PayTo agreements regardless of the status will be shown. This will include active, paused and cancelled agreements.

Yes, PayTo agreements can be created using a PayID or BSB and account number.

You can only use a BSB and account number (not a PayID) on multi to sign accounts, this is because a PayID is unique to one member only.

The PayTo agreement is cancelled, and the merchant will be unable to debit payments from your account.

The merchant may send you a re-authorisation request depending on your contractual obligations. If you change your mind and wish to pay using a PayTo agreement you will need to ask the merchant to send you another authorisation request.

When you pause a PayTo agreement the merchant will be unable to debit your account, however this does not pause your contract or subscription obligations. The merchant may charge fees if you miss any payments while paused. Contact the merchant involved for more information.

Once you’ve authorised your PayTo agreement, you can only make changes to the linked account or PayID. Any other changes will need to be requested through the merchant. They will send an updated request to you to authorise or decline in BCU iBank.

It is your responsibility to ensure you have sufficient available funds in your account to process the PayTo payment. If there are not enough funds, the payment will not be made to the merchant. If the payment isn’t made both you and the merchant are notified.

The merchant may contact you to arrange an alternative payment method and no record of the failed payment will be on your transaction history.

You will need to contact the merchant directly.

You will receive notifications about your PayTo agreements via email.

It’s best if you action the PayTo agreement request within the timeframe given by the merchant. If you don’t respond to the notification within the timeframe, the PayTo agreement may be withdrawn or expire. This could result in the cancellation of your services you’ve signed up for.

Only one person will be needed to approve the PayTo agreement on a joint account.

Multiple authorisers will be required depending on the number of signatories on your account. You will be able to see how many authorisers are required when you view the PayTo agreement details in Internet Banking.

Once a member has authorised the PayTo agreement, the following icon will turn green:

Icon with person outline, one green with a tick, one grey with a clock

Members will receive notification of the authorisation by email.

All PayTo agreements are authorised via Internet Banking and can only be processed by the account holder. When you are authorising a PayTo agreement, the merchant will provide you with the relevant payment terms so you will be aware of what you agree to before you click ‘Authorise’.

Like all payment methods, please be alert to scams and don’t provide your Internet Banking or login details to anyone.

PayTo agreements are stored centrally in a secure and encrypted database managed by New Payments Platform Australia (NPP Australia), the organisation that operates and over sees PayID and Osko.

Important information

    PayTo is an initiative from the New Payments Platform (NPP); fast payments infrastructure built by the Australian financial services sector.

    For more information, please visit the PayTo website.