Wavelength - brought to you by bcu

While we’re busy doing what we can to keep your information safe, it’s also important for you to keep on top of your privacy and take steps to stay safe online.

For many of us, our phone and computers are a key part of everyday life. There’s not much we can’t do on our smart devices from shopping and booking experiences, to browsing social media, transferring money and filling out forms.

With so much information being shared online each day through various apps and websites, it’s important you’re aware of how you can protect yourself and your data from scams and fraud.

At bcu, your security is key. We have a range of security measures in place to make sure your accounts and personal information are protected from unauthorised access. Your privacy is also protected by bcu’s Privacy Policy.

Our five top tips to keep you safe online

1. Don’t share too much.

Sharing personal information online can be tempting, but it’s important to be careful of just how much you share. You wouldn’t leave money lying around, so treat your personal information the same and make sure it’s not accessible on social media or other online platforms.

Have you ever been tempted to answer those questions that tell you your superhero name is the name of your first pet and your street name? If you answer these, you could be giving away more than you realise!

2. Strong is good, especially for passwords.

When creating passwords, use passphrases that are hard for others to guess. Aim for at least 16 characters, using a mix of letters, numbers and symbols. For high-risk account passwords, make sure you vary these for each account (think your banking, online payments and social media).

We know it can be tough to remember all those passwords but, without stating the obvious, please give the ‘Password123’ a miss and avoid using your birthday, phone numbers or your name as a password.

It’s also good a good idea to change your online banking and other important passwords regularly, and make sure you aren’t storing them somewhere people can easily access them!

3. Be mobile savvy.

Technology is always evolving, as is the ability to manage your banking via apps and pay for things using your smart phone.

To make sure your phone updated with the latest software, regularly update your operating systems, anti-virus software, browsers, apps and plugins. This will add an extra layer of protection to your mobile device.

Never keep your member number and password stored in your phone and make sure you exit the app or lock your phone when you’re finished banking to keep your details safe and secure. Your mobile session will also automatically close after a period of inactivity, but it’s always best to be vigilant.

Get in touch with us straight away if you’ve lost your mobile phone or you think someone may have got hold of your login details. We can put steps in place to keep your banking safe.

4. Look out for untrustworthy messages or emails.

Remember to think before you click on links or open an attachment, use different work and personal email addresses, and don’t share your email address online.

Keep an eye out for scam phone calls. Common scams include callers claiming to be from your bank and asking for banking details or stating that incorrect funds have been transferred into your account. bcu will never ask for you to transfer money to correct an error, so be aware.

Another common scam is SMS phishing that uses an SMS to deliver a link or attachment to a mobile device. bcu will never send an email or SMS including a link directing you to login or requesting you to enter your account details, so pay close attention to who is contacting you.

We will also never ask you to download software or an app, or to tell us your SMS security code to authorise a transaction, your PIN or internet banking password.  

5. Make sure you download mobile apps from the official Google Play and Apple App stores.

Always use the official Google Play or Apple App store depending on whether you’re an Apple or Android use before downloading any new apps. It’s important to remember to never download an app directly from a link in an email or off a website, as these can often be malicious.

When we promote the bcu mobile app, the link provided will always take you to the official app store.

If you ever have any questions or concerns about your privacy, please contact us on 1300 228 228 or at This email address is being protected from spambots. You need JavaScript enabled to view it..


Important information

Information on this website is general and has been prepared without taking into account your objectives, financial situation or needs. You should consider whether this information is suitable for your objectives, financial situation and needs before acting on the information provided.