Internet security

To protect yourself when banking online, only use a trusted and secure computer to access your accounts.

Security devices

Please note: TrustDefender is no longer available for bcu customers. If you have previously been using TrustDefender, and would like an additional layer of security over your iBank sessions, please refer to Tokens & Security app for information about bcu’s security tokens and apps.

bcu provides a VIP Access app for download and security tokens which you can order to increase your protection when using  bcu iBank.

  • Install reputable anti-virus and firewall protection on your computer
  • Remember to regularly update anti-virus software
  • Ensure you always regularly check your transaction history and notify bcu immediately of any unauthorised transactions.
  • Always access bcu iBank by typing the address into the browser ( Never log on by clicking a link embedded in an email.
  • Confirm that your data is encrypted by looking for the padlock symbol on the bottom right hand corner of the browser window (Internet Explorer 6) or 'right-click' on a blank portion of the page and view 'Properties' to ensure the page has 128 bit encryption (IE7).
  • Always log out from the internet banking menu when you finish your banking.
  • Close your internet browser after logging out at the end of each internet banking sesion.
  • bcu subscribes to Digicert service which provides industry standard 128 bit encryption; for more information click the security icon before entering iBank.
  • Beware of any windows that 'pop up' during an internet banking session and be cautious if it directs you to another website which then requests your member identification or password.
  • It’s also a good idea to check your statements or transaction history on iBank carefully and regularly and tell bcu if you become aware of any payments that you think are errors or made by someone else without your permission.
  • Avoid using passwords or PINs (Personal Identification Numbers) that are relevant to your personal situation. Passwords with telephone numbers, postcode, your name, or the name of a close relative and dates of birth are simple for criminals to trace. Instead, create passwords with letters and numbers that cannot be easily attributed to you.
  • Always memorise your password or PIN and do not write it down or store it on your computer. You are responsible for keeping this information confidential.
  • Change your password regularly and don't use the same password for other services such as your dvd store.
  • We will never send you an unsolicited email asking you for your PIN or your personal details.
  • Check your transaction history and statements often to make sure all transactions have been authorised by you. If you suspect that any such transactions have taken place, please contact bcu on 1300 228 228.

If your access code or password is stolen or you think someone else may know your personal information, please follow these steps.

  • If your access code relates to use of iBank, immediately log on to iBank and change your access code.
  • If your access code relates to a card, notify bcu as soon as possible.