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Protect the things that matter most

Home and Contents Insurance

bcu understands that your home is your most precious asset, which is why we offer the competitively-priced protection of Allianz Home Insurance with a wide range of flexible features & benefits to suit your needs.


Choices of home insurance products

Prestige Home Insurance

This product provides cover for accidental loss or damage to your buildings and/or contents (unless stated otherwise in the policy). It also includes some additional benefits such as legal defence costs, cover for contents in transit if you are moving house and offers up to twice the limit of legal liability compared with Vital Home Insurance.

Classic Home Insurance

This product includes everything from Vital Home Insurance plus some higher policy limits and additional features and benefits such as cover for fusion of household electric motors (motor burnout) and up to twice the limit of legal liability compared with Vital Home Insurance.

Vital Home Insurance

Protection in the event your home is broken into or damaged by specified insured events such as storm, fire or earthquake.

Key Benefits

  • Up to 30% No Claim Bonus,
  • Option to pay by the month at no extra cost
  • 24/7 claims lodgement service
  • Protection for fraudulent use of lost or stolen credit cards with contents cover
  • New for old replacement, where Allianz agrees to replace your items
  • Up to 10% discount if you buy both buildings and contents covers on the one policy
  • Protection for your portable items away from home with the optional Personal Effects cover

Comparison Tables

Vital Home InsuranceClassic Home InsurancePrestige Home Insurance
  • Accidental breakage (of glass)
  • Earthquake and tsunami
  • Explosion
  • Fire or smoke
  • Flood (optional, subject to eligibility)
  • Impact damage
  • Lightning or thunderbolt
  • Malicious acts
  • Riot or civil commotion
  • Storm, rainwater or run-off
  • Theft, burglary or housebreaking
  • Water or other liquid damage

Accidental loss or damage unless specifically excluded (Flood cover is optional, subject to eligibility)

Vital Home InsuranceClassic Home InsurancePrestige Home Insurance
Legal liability cover

Covers your legal liability for payment of compensation in respect of:

  • death, bodily injury or illness, and/or
  • physical loss of or damage to property, caused by an accident or series of accidents attributable to one originating cause.
Up to $10,000,000Up to $20,000,000Up to $20,000,000
Fusion (burnout of electric motors)If the electrical current damages a household electrical motor (including sealed or semi-sealed refrigeration units) we will either pay the reasonable cost to rewind the motor or replace the motor.Motors up to 10 years oldMotors up to 12 years old
Credit cards - cover for fraudulent use or lost or stolen cardsProvides cover up to the specified limit if your credit card or other automatic teller machine card is lost or stolen and you are legally liable to pay for credit given to anyone who has found or stolen your cardUp to $2,500Up to $5,000Up to $5,000
Guests', visitors' and domestic helpers' propertyCovers property belonging to your guests, visitors or domestic helpers if it is lost or damaged by an insured event whilst in your home, provided we would have paid the claim if the property had belonged to you.Up to $5,000Up to $5,000Up to $5,000
Spoilage of refrigerated / freezer foodCovers spoilage of perishable food in a domestic refrigerator, freezer or deep freeze unit caused by: a. breakdown or failure of the unit or any of its components; b. escape of the refrigerant or fumes; or c. accidental failure of the public electricity supply to the buildings.Up to $500Up to contents sum insured However, if the event causing the spoilage of perishable food is declared a natural disaster by the government or the Insurance Council of Australia, the maximum we will pay under this benefit is $500.
Compensation for fractureCovers your contents for loss or damage by an insured event when they are temporarily removed from your risk address to another location within Australia or New Zealand for a maximum period of up to 90 days.Up to 20% of contents sum insured with sub-limits for listed contents: - while kept inside where you are temporarily residing; or - anywhere else in Australia or NZ but excluding theft.- Up to 20% of contents sum insured with sub-limits for listed contents, while kept inside where you are temporarily residing; or - Up to $7,500 for contents anywhere else in Australia or NZ.
Temporary removal of contents from your risk addressCovers your contents for loss or damage by an insured event when they are temporarily removed from your risk address to another location within Australia or New Zealand for a maximum period of up to 90 days.Up to 20% of contents sum insured with sub-limits for listed contents: - while kept inside where you are temporarily residing; or - anywhere else in Australia or NZ but excluding theft.- Up to 20% of contents sum insured with sub-limits for listed contents, while kept inside where you are temporarily residing; or - Up to $7,500 for contents anywhere else in Australia or NZ.

Vital Home InsuranceClassic Home InsurancePrestige Home Insurance

Landscaping

Includes the replacement offixed trees, plants and shrubs that have been lost or damaged by an insured event excluding storm, rainwater or run-off.

In this context, ‘fixed’ means planted in the ground.

Up to $2,000

Up to $5,000

Tax audit

Payable only if you live at the risk address.

Covers accountants fees that you reasonably incur with our consent as a result of your personal taxation affairs being audited by the Australian

Taxation Office.

Up to $5,000

Up to $5,000

Legal defence costs

Payable only if you live at the risk address.

Covers legal fees, costs and expenses that you reasonably incur with our consent in defending legal proceedings brought against you by a third party in Australia during the period of insurance.

Up to $5,000

Transit to your new place of residence

Covers loss or damage to your contents caused by:

  1. fire, collision and/or overturning of the conveying vehicle; or
  2. b. theft from the conveying vehicle;

while they are in transit by land within the same State or Territory as your current risk address or within 100km of your current risk address:

  • to your new intended risk address; or
  • to or from a furniture storage facility,

whichever is the greater distance.

Veterinary costs

Payable only if you live at the risk address.

Covers veterinary expenses related to the treatment of any cat or dog that is owned by you if it is injured in a road accident.

Up to $500

Up to $500

Up to $500

Replacement of locks or cylinders

Covers the replacement of the lock(s) or cylinder(s) if the key for the lock of any external door or window is stolen or there are reasonable grounds to believe that the key(s) have been duplicated.

Up to $1,000

Up to $1,000

Up to $2,000

Security firm attendance

Covers fees or charges incurred for a security firm to attend the risk address in response to a monitored alarm signal if we have agreed to pay a claim for burglary, housebreaking or theft.

Up to $500

Up to $500

Up to $500

Contents in the open air at the risk address

(Sub-limits apply for selected contents based on events causing loss/damage – see PDS for details)

Covers contents at your risk address which are located:

  • in the open air, or
  • under an open sided structure or carport, or
  • on a patio or verandah, or
  • in or on a motor vehicle, caravan, trailer or watercraft,
  • in a tent, or
  • • in an unlocked garage, shed or storage room.

Emergency storage of contents

Covers the reasonable costs to move and store your contents for up to 12 months if the buildings you live in at the risk address are rendered unlivable by an insured event.

Vital Home InsuranceClassic Home InsurancePrestige Home Insurance

Emergency storage of contents

Covers the reasonable costs to move and store your contents for up to 12 months if the buildings you live in at the risk address are rendered unlivable by an insured event.

Compensation for death – $10,000

We will pay $10,000 to your estate if during the period of insurance you suffer fatal injury at your risk address as a result of visible bodily injury  caused by burglars or housebreakers or by fire and your death occurs within 90 days of the injury.

Contents in a safe deposit box at a bank (excludes cover for theft)

Cover for your contents when they are kept in a safe deposit box at a bank for loss or damage due to an insured event.

Up to $250 for money, cheques and other negotiable instruments; or up to 20% of contents sum insured for all other contents

Sub-limits apply for selected contents

Up to $500 for money, cheques and other negotiable instruments; or up to 20% of contents sum insured for all other contents

Sub-limits apply for selected contents

Up to $1,000 for money, cheques and other negotiable instruments; or up to 20% of contents sum insured for all other contents

Sub-limits apply for selected contents

Environmental benefits when rebuilding after a total loss – up to $5,000

If your building is totally destroyed by an insured event and we agree to rebuild it,  we will pay up to $5,000 of the cost to you to install any combination of the following:

  • rainwater tank;
  • solar power systems, including solar hot water systems or photo-voltaic (PV) power systems;
  • hot water heat exchange system; and
  • grey water recycling system.

Mortgage discharge costs - up to $5,000

If your buildings are totally destroyed by an insured event and we agree to pay your claim, we will also reimburse your reasonable legal costs for the discharge and replacement of your mortgage(s) including legal fees and statutory government charges.

Modifications to buildings for paraplegia or quadriplegia – up to $10,000

Payable if your buildings are your principal place of residence.

Covers the cost of modifying your buildings if your paraplegia or quadriplegia is a direct result of loss or damage to your buildings by an insured event.

Title deeds - up to $2,000

Covers the cost of preparing new title deeds for your

risk address if your title deeds are lost or damaged by an insured event while they are at your risk address or are held in a secure envelope or a safe deposit box at a bank.

How to claim

Online, any time

A convenient way to make a home insurance claim is via the online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.

All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.

  • Secure form
  • No phone queues
  • Immediate confirmation number for your reference

Make a claim button

Over the phone - 24 hours a day, 7 days a week claims hotline.

You can call 1300 555 030 and a consultant will help you to lodge a claim.

Request a call back

Are you an existing bcu member?

Important things you should know


Disclaimers & Conditions of Use

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    Bananacoast Community Credit Union Ltd ABN 50 087 649 750 AFSL 241077 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply.

    Before making a decision, please refer to the Vital Home InsuranceClassic Home Insurance and Prestige Home Insurance Product Disclosure Statements (PDS). If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.