If you're having trouble registering the BCU Bank app, try these troubleshooting tips:
- If you see an 'Access is denied' message, check that your member number and password are entered correctly.
- If you see an 'Invalid PIN' message, make sure you’re not using common or sequential number patterns like 1111 or 1234.
- If you see a 'The request has specified invalid data' message, ensure that the device name you entered doesn’t include special characters (including auto-corrected text), and that your phone language is set to English. You can change the language again after registration if needed.
If you're still having trouble or need further information, call us on 1300 228 228 – we're happy to help!