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What supporting information is required with my financial hardship application?

The information that we'll need from you will vary depending on your circumstances, but usually include:

  • your last two pay slips or a letter from your employer verifying your employment and income (if self-employed, your last two tax returns)
  • recent bank statements or transaction history if accounts not held with us
  • confirmation from Centrelink of any current benefits paid, and
  • any other documentary evidence of income or as required.

We may also require additional information such as:

  • medical certificate or any relevant medical documents
  • notice of employment termination
  • any relevant legal documentation, and
  • any other documents that may support your application or as required.

Please call 1300 591 276 Monday to Friday between 8.30am to 5.00pm AEST in the first instance to discuss your situation.