If you'd like to apply for financial hardship assistance, you should first contact our Financial Hardship team to discuss your situation.
Please call 1300 228 228 Monday to Friday between 8.30am to 5.00pm AWST.
1. You can apply online, or
2. You can download the application form and return via email to creditcontrol@bcu.com.au or regular mail.
Attn: Financial Hardship Assistance, Credit Management
BCU Bank
PO Box 1563
Coffs Harbour, NSW 2450