We want to keep you in the loop if there's anything you need to know. So here's where you can find out about any current outages, branch closures, scam notifications and more.
Public holiday closure
All BCU Bank branches and the contact centre will be closed on 25 & 26 December for the Christmas and Boxing Day public holidays, and 1 January 2025 for the New Year’s Day public holiday. They will also be closed on 28 December.
Normal hours will be available 27, 30 & 31 December and from 2 January 2025.
We wish you a safe and happy holiday season, and look forward to seeing you again soon!
Banking alternatives
We also offer alternative ways to complete common branch transactions. These include:
Popular in branch transactions Alternate options Transfer funds either internally or externally to another bank Internet banking or BCU Bank app Renewal or changes to a term deposit SecureMail through internet banking Card management (lost, stolen, holds, change PIN) Internet banking, BCU Bank app International transactions Internet banking Loan redraw Internet banking Cash withdrawals All major banks offer fee-free ATMs across Australia
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