Alerts and information

We want to keep you in the loop if there's anything you need to know. So here's where you can find out about any current outages, branch closures, scam notifications and more.

Branch trading hours update

 02 October 2025

 Ballina

Our Ballina and Brisbane branches are temporarily closed

Our Ballina and Briebane branches are currently closed. The Ballina branch was damaged in a traffic incident. 

We are working to re-open our Ballina branch as soon as possible and will provide further updates when available. For customers affected by this temporary closure, our closest branches to Ballina are Lismore (cashless) and Tweed Heads, and they are open as usual.

Our Brisbane branch will reopen on Monday 20 October.

 

Our contact centre remains open via 1300 228 228 to assist you with your banking needs. Internet banking and the BCU Bank app are available 24/7 for your digital banking needs.

Banking alternatives

We also offer alternative ways to complete common branch transactions. These include:

Popular in branch transactions	Alternate options
Transfer funds either internally or externally to another bank	Internet banking or BCU Bank app
Renewal or changes to a term deposit	SecureMail through internet banking or contact centre
Card management (lost, stolen, holds, change PIN)	Internet banking, BCU Bank app or contact centre
International transactions	Internet banking
Loan redraw	Internet banking
Cash withdrawals	All major banks offer fee-free ATMs across Australia

We're here to help

If you have any questions or need more information, please contact us via:

• Live chat on the BCU website
• Call us on 1300 228 228
• Email us at mail@bcu.com.au (general enquiries only)

Inclusive banking support

At BCU Bank, we want to ensure everyone can access our services with ease. That’s why you can speak with us using the National Relay Service or our free translation service. Find out how to access this service.