Alerts and information

We want to keep you in the loop if there's anything you need to know. So here's where you can find out about any current outages, branch closures, scam notifications and more.

Holiday trading hours update

Our branches and contact centre will be closed on 25-27 December, as well as 1 January, for the holiday period.

Additionally, our contact centre will have reduced working hours as follows:

• Wednesday 24 December (Christmas Eve): 8am-4pm
• Monday 29 December: 8am-6pm
• Tuesday 30 December: 8am-6pm
• Wednesday 31 December (New Year’s Eve): 8am-4pm

We will resume regular trading hours from Friday 2 January. We wish you a safe and happy holidays!

Banking alternatives

We also offer alternative ways to complete common branch transactions. These include:

Popular in branch transactions	Alternate options
Transfer funds either internally or externally to another bank	Internet banking or BCU Bank app
Renewal or changes to a term deposit	SecureMail through internet banking or contact centre
Card management (lost, stolen, holds, change PIN)	Internet banking, BCU Bank app or contact centre
International transactions	Internet banking
Loan redraw	Internet banking
Cash withdrawals	All major banks offer fee-free ATMs across Australia

We're here to help

If you have any questions or need more information, please contact us during business hours via:

• Live chat on the BCU website
• Call us on 1300 228 228
• Email us at mail@bcu.com.au (general enquiries only)

Inclusive banking support

At BCU Bank, we want to ensure everyone can access our services with ease. That’s why you can speak with us using the National Relay Service or our free translation service. Find out how to access this service.