Alerts and information

We want to keep you in the loop if there's anything you need to know. So here's where you can find out about any current outages, branch closures, scam notifications and more.

Branch trading hours update

 22 May 2025

 Macksville

Macksville branch is temporarily closed

Following the NSW Mid North Coast severe weather event, we're prioritising the safety of our customers and staff. Our Macksville branch will be closed until further notice while the damage is assessed and repairs completed.

Update 3 June 2025:

• Our Macksville branch remains temporarily closed as repairs are underway. We will continue to provide updates as we work towards reopening. The closest branches are Nambucca Heads and Urunga.
• The Macksville branch ATM was damaged in the floodwater. Customers can access fee-free cash withdrawal at nearby atmx locations. The closest atmx is at the Ampol service station on Cooper St. 
• Customers can withdraw or deposit cash at the Macksville Post Shop and other Bank@Post locations.

 

Our contact centre remains open via 1300 228 228 to assist you with your banking needs. Internet banking and the BCU Bank app are available 24/7 for your digital banking needs.

Banking alternatives

We also offer alternative ways to complete common branch transactions. These include:

Popular in branch transactions	Alternate options
Transfer funds either internally or externally to another bank	Internet banking or BCU Bank app
Renewal or changes to a term deposit	SecureMail through internet banking or contact centre
Card management (lost, stolen, holds, change PIN)	Internet banking, BCU Bank app or contact centre
International transactions	Internet banking
Loan redraw	Internet banking
Cash withdrawals	All major banks offer fee-free ATMs across Australia

We're here to help

If you have any questions or need more information, please contact us via:

• Live chat on the BCU website
• Call us on 1300 228 228
• Email us at mail@bcu.com.au (general enquiries only)

Support available

• Recovery assistance: As a customer-owned bank, our priority is always the wellbeing of our customers. We encourage you to reach out so we can better understand your needs and provide tailored assistance. Please contact us at 1300 228 228.
• Insurance claim: In the event of any damage or loss, you can make a claim by contacting CGU's 24/7 claims team on 13 24 80.

Business banking customers

Please reach out to your dedicated Relationship Manager or call our Business Banking team on 1300 228 228 for assistance.

Stay scam safe

During severe weather events, scammers often try to take advantage of vulnerable individuals. Stay vigilant and protect yourself from fraudulent schemes. For more information on how to spot scams, visit our scam awareness page.

Inclusive banking support

At BCU Bank, we want to ensure everyone can access our services with ease. That’s why you can speak with us using the National Relay Service or our free translation service. Find out how to access this service by visiting our Accessibility page.