Our commitment to accessibility
In our diverse community, there are so many people with different needs when it comes to using websites – so we’ve prioritised making our website an inclusive experience for all. We’ve made lots of improvements to make it easier for people with visual, hearing, motor, and cognitive difficulties (including neurodiverse conditions) to use our website.
We are continually improving our website and apps with the aim to achieve full Web Content Accessibility Guidelines 2.0 AA compliance.
National Relay Service (NRS)
If you are deaf, or have a hearing or speech impairment, the NRS can help you speak with us over the phone. Just call 133 677 and ask for "BCU Bank".
Translation services
If you’d prefer to communicate in a language other than English, we offer a free on-demand translation service. When calling us or visiting a branch, please let a team member know if an interpreter would be helpful and advise us of your preferred language.