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As a Store Ambassador, you will be the first point of contact for our bcu members. You will use your professional and friendly customer service skills, as well as your knowledge of bcu products and services to assists members with their enquiries and provide financial solutions that meet the members’ needs.

Our already dedicated team are committed to delivering genuine personal service, and creating deep and enduring customer relationships, built on a foundation of trust and reliability. This role is a permanent full-time role.

A little about us:

At bcu, we are part of a member-owned organisation, with a focus on local community banking, across all of our stores from the Sunshine Coast to Port Macquarie.

We have a commitment to provide members with award-winning products and services that meet their needs, across every stage of their lives.

Differentiated by our mutuality, we are owned by our members, across all of our communities and we work to provide ongoing value and benefit for all members, every day.

At bcu, our staff are our biggest asset. We have a dedicated and passionate team of people who are committed to delivering genuine personal service; and creating deep and enduring customer relationships, built on a foundation of trust and reliability.

Some of your key responsibilities will include:

  • Be the first point of contact for bcu members
  • Maintaining up to date knowledge of bcu news, events and information and be confident in your delivery to members
  • Communicating effectively and providing members with recommendations in regards to bcu products and services
  • Accurately processing customer transactions
  • Strict adherence to bcu’s policies and procedures
  • Providing clear direction and instruction
  • Identify opportunities to cross sell and refer business
  • Ability to build rapport and proactively resolve queries

To be successful for this role, you will need:

  • To be self-motivated, passionate and goal driven;
  • Strong time management and organisational skills;
  • Strong communication and interpersonal skills;
  • Strong problem solving and troubleshooting skills;
  • Sound knowledge of personal & business banking products and services;
  • Proven ability to tailor communications to promote, influence and speak persuasively;
  • Demonstrated ability to convey strategic messages and communicate in a clear manner;
  • Ability to determine priorities and successfully manage tasks with competing timelines; and
  • Strong verbal communication skills with the ability to calmly articulate processes clearly and methodically
  • ASIC Tier 2 (RG146) qualification

If this sounds like you and you would like to apply, please submit a Covering Letter addressing the above criteria, as well as a current CV, by COB Friday 02nd October 2020 and complete the online application form and email to hrdept@bcu.com.au. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our bcu Privacy Notification for job applicants and bcu Privacy Policy)

 

bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. You will be employed by its subsidiary company P&N Recruitment Pty Ltd ABN 85 637 912 488

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